Salt Lake County Responds to Citizen Requests with Hosted Web Solution from The Active Network
Active Citizen Response to Deliver Improved Customer Service Across 27 Divisions
SAN DIEGO, CA – March 6, 2007 – The Active Network, Inc. (Active), a company that delivers software technology and marketing solutions for government agencies and community service organizations, today announced that Salt Lake County, located in Utah, has chosen its Active Citizen Response solution to track, route and manage citizen inquiries and requests across 27 divisions including the mayor’s office.
The largest county in Utah, Salt Lake County is home to more than one million residents and three dozen agencies that provide nearly 100 services to its citizens. Using the Active Citizen Response solution will enable Salt Lake County to respond to citizen requests quicker and in a more consistent manner throughout multiple divisions. Citizens will also have the added benefit of checking the status of their requests around the clock via the Internet.
In order to eliminate the upfront capital expense, time and staff resource requirements involved in maintaining an IT infrastructure, Salt Lake County has also chosen the hosted, Web-based version of Active Citizen Response making it the largest county customer of the hosted product to date.
“With increased budget cuts across statewide government organizations, interest in hosted Web-based IT solutions is on the rise,” said Alex Barnetson, senior vice president, The Active Network, Inc. “The software-as-a-service model has been proven extremely successful in large and small private businesses in past years, and we are seeing a dramatic increase in demand for these hosted solutions by our municipal agency clients. Salt Lake County is a great example of a region using leading edge technology in a way that will positively impact hundreds of thousands of citizens within a reasonable period of time and budget.”
The Active Network also serves Salt Lake County and surrounding communities by providing software solutions to more than 23 golf courses, schools, and parks and recreation agencies including Clearfield Parks & Recreation Department, Park City School District and Murray Community Education. Additionally, The Active Network facilitates online event registration for nearly 90,000 participants in over 160 endurance events throughout Salt Lake County including the Salt Lake City marathon, and delivers Web sites, communications and registration tools to over 250 individual sports leagues in the region.
Active Citizen Response empowers organizations to achieve a new level of customer service excellence with a centralized system to effectively track, route and manage all citizen inquiries and requests. The solution facilitates communication and collaboration across an entire organization, eliminates redundant processes and provides peace of mind that issues are resolved effectively and efficiently. Citizens benefit with expanded services and improved responsiveness.
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About The Active Network, Inc.
The Active Network, Inc., based in San Diego, Calif., provides application services technology and marketing access to community service organizations, and is a leading online community for active lifestyles. The company’s solutions help sports and community service organizations improve customer service capabilities, increase revenues, and reduce the cost and complexity of managing and marketing activities and events. Its full service marketing and promotions agency, Active Marketing Group, brings direct knowledge, insight and access to active and on-the-go consumers. Through its Web properties, www.Active.com, www.eteamz.com and www.ActiveGolf.com, The Active Network provides consumer services and resources that support participation in healthy lifestyles. For more information, please visit www.TheActiveNetwork.com or call 1-888-543-7223.
Media Contact:
Tina Wilmott, The Active Network, Inc.
858-964-3813, tina.wilmott@active.com