Communities are the heart of ACTIVE Network. We power the world’s activities and connect people to things that they love, want, and need to do. We strive to create an environment that is open and safe for people to express their ideas. Know that because our profiles on social media are made for the public, your posts can be seen by anyone either through our site or via search engines. While we want to encourage an open discussion, there is the possibility that a post will be removed if it does not fall within our guidelines.
Our social media pages are public pages that can be viewed or contributed to by anyone, and ACTIVE Network is not responsible for any of the comments or views expressed on it other than our own. We ask that everyone:
ACTIVE Network offers several products/services and supports a multitude of industries. In order to serve you as quickly as possible, we have established various, product/service-specific means by which you can contact us. Commonly used contact information has been provided below for your convenience below. If you are having trouble figuring out which product or support line you need to contact, you may always private message us on Facebook or direct message us on Twitter using the handles listed below and we can guide you to the correct support team.
When contacting us via our support or social media channels, please make sure to:
Please be aware that our social media pages are moderated by ACTIVE Network employees. While we make it our goal to answer everyone’s questions in a reasonable time, we cannot guarantee that we’ll answer every comment/message.
If you are contacting us regarding administration of one of our products or require immediate assistance, please select your product here: http://www.activenetwork.com/service-and-support/customer-support and use the Contact Us option on the product’s help center.
To contact us regarding Active.com, Active Advantage or another consumer product, please use the Contact Us link here: http://activesupport.force.com/usersupport
ACTIVE Network assists with event registrations, but cannot answer specific questions regarding event details (e.g., race times, pictures, packet pickup, etc.). All questions regarding event details can be answered by the event’s director or his/her staff. The event director’s contact information can usually be found on the event’s ACTIVE.com listing page.
Our social media pages are moderated by ACTIVE Network employees. Content will be reviewed to ensure that it follows our guidelines/policies. We reserve the right to delete comments or posts that we deem abusive, inflammatory, or otherwise inappropriate. Please be aware:
Conversations should be treated just like you were speaking to a real person. We expect that all participants in our social media community will follow the rules of polite discourse and we ask everyone to treat each other, as well as our employees, with respect. We may delete comments or posts that we deem to be:
To nurture a mature level of discourse, we request that all comments stay on topic. That means comments should relate to the topic that is discussed within that post. We welcome critiques that are constructive. We may delete negative comments about ACTIVE Network and/or our competitors that are not relevant to the topic or that do not add to the overall customer experience.
We may delete comments that we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will leave the first submission and delete the duplicates.
More detailed policies govern our product specific User Communities for our specific ACTIVE Network products. You can find a copy of these policies here.
At times we will post links to third-party sites when the information is helpful to the discussion. However, please be aware that this does not in any way make it an official endorsement of the site or company.
This following document applies to all ACTIVE Network social media pages:
Sports - IPICO
Endurance – ACTIVE Works Endurance
Youth and Education – ACTIVE Works Camps
Communities – ACTIVE Net
Virtual Event Bags
ACTIVE Network Support