The Active Network, Inc. and its affiliated companies and subsidiaries (collectively, “ACTIVE,” “us”, “we” or “our”) value your privacy and are committed to protecting your personal information. ACTIVE is a leading provider of Activity and Participant Management™ solutions. Our flagship technology platform, ACTIVEWorks®, transforms the way organizers manage their activities and events by automating online registrations and streamlining other critical management functions, while also driving consumer participation to their events. Our websites include online communities for people who want to discover, participate in, and share activities about which they are passionate. Using our services, you’ll be able to learn about upcoming events, and, in some circumstances, to register for those events and tell your friends about the events. Our services may also be used by organizations to provide you the ability to take certain actions. For example, we may create or host websites and mobile applications on the behalf of others that allow you to, among other things, register for a class or conference, make campsite reservations, purchase hunting or fishing licenses, or pay a parking ticket.
We also offer mobile applications that provide information about events in your area, permit you to register for races, make camping reservations, book tee times, create and download training programs, and enjoy many of the benefits of our websites, in addition to other services (collectively, “Applications”). In general, our Applications operate on an open network; that means that any information that you post to these Applications may be available to other users of the same application, and, in some instances, on our websites.
The information we collect from you allows you to log into our Sites; use our Services and Applications; and register for and/or set up registration for you or your organization’s own customers for events, contests, camps, licenses, classes, tickets, facility/equipment use, transactions, sales, memberships, reservations, donations and/or activities (collectively, “Events”). We also collect information from businesses, organizations, and individuals who request information from ACTIVE.
Individuals and agents of individuals may provide us information directly or indirectly by registering for an Event or by otherwise using our Services (these individuals are referred to as “Consumers”). For example, you may enter your information in order to register for an Event, or someone who has organized a team may enter your information on your behalf to register your entire team. In addition, individuals or organizations can use our Services to set up Events for Consumers (those who use our Services to provide a service to Consumers are referred to as “Clients”). Relatedly, our Clients (including agents of our Clients) may provide us personal information about individuals who have registered for an Event being operated by our Client or who the Client wants us to contact or otherwise provide Services to on behalf of the Client.
Information We Collect Directly From You.
Account Information for our Sites. You may browse our Sites without creating an online account or providing us with your information, but to use certain features or to register for an Event, you may need to create an account or otherwise provide us with information. When you create an account with us or register for an Event, we may ask you to provide the following:
Log in Information for our Sites. Once you have signed up for a particular ACTIVE Site, on subsequent visits to the same Site, you may simply need to enter your user ID or email address (as applicable) and password to gain access to the Site; however, for certain Sites, your login credentials will only gain you access to Events held by the particular Client with whom you originally registered. In some cases, you may be able to use your log in credentials to access multiple ACTIVE Sites.
Log in and Location Information for our Mobile Applications. When you first visit any of our Applications, you may have the option of creating a user ID and password for subsequent visits. When you log into certain of our Applications, we will request your permission to obtain your current location (so-called “geolocation” information) so that we can identify Events near you or to provide other location-related services. In the “settings” function on your phone, you will have the ability to manually permit or preclude us from recording your geolocation information for certain Applications or features of Applications, for example, so that we can track your running route, point you to an open ski slope, or help you to find a campground.
Events and Training Information. As a registered user of our Sites, you may be able to post information about upcoming Events. We may collect information from you if you choose to register for an Event or record your training activity. For some Events, you may register directly on our Sites and through our Applications; for other Events, we may provide a link that directs you to the sponsor or holder of the Event. The information that we collect about you may vary based on the Event, but generally includes the same type of information that you would include when creating an account with us. In addition, if the Event is a race or timed event, we may collect information related to tracking your performance (e.g., data collected by a race chip ID). If there is a charge to enter the Event, we may collect your credit card billing information, including your credit card number, expiration date, billing and shipping address, and other information necessary to process your payment.
Church Management Systems. With respect to our church management Services, when you attend a class, give to the church, request assistance, or your children are cared for, we may request additional information about you, however, you can choose not to provide us with such information. For example, Salvation date, Baptism date, and/or church membership/leadership classes attendance may be requested. As well, your testimony will be captured if you provide it. This information will be used solely in ways to understand on how to best meet you and your family’s spiritual needs. Please see Charitable Events/Fundraising for our policy concerning charitable contributions to the church using Online Giving.
Charitable Events/Fundraising. You may create a page on certain of our Sites to collect donations for (i) your participation in a charity event (e.g., you want to raise money for running in a marathon), (ii) a particular charity, or (iii) for other purposes. We may collect information from you surrounding the charitable event or your request for donations. In addition, if you donate to a particular Event/cause, we may collect your name, contact information, and credit card information.
Contests, Surveys and Questionnaires. When you sign up for sweepstakes or contests, or complete questionnaires or surveys, we collect the information you submit to us. We use this information to administer the sweepstakes, contest or survey, to analyze the results, for research purposes, to send you other information or offers we think may be of interest to you, to comply with legal requirements, and for other purposes as discussed in this Policy.
Licenses, Reservations, Permits, and Fines. When you purchase hunting or fishing licenses, camping permits, or submit payment for fines, we may require additional information about you in order to complete your request. For example, we may need your driver’s license number, social security number, or visa or passport number in order to verify your identity and process your request. In addition, we might collect public agency reservation information (e.g., information about your planned visit to a specific government agency-operated or government agency-administered campground or park, such as dates of stay or number of occupants, other than personal information). This information is used only as necessary in order to help complete your transaction.
Golf Tee Times. When you purchase or make a golf tee time reservation, you may be required to provide your name, your phone number, and you may be required to provide a credit card number to hold or process your reservation.
Suppliers of Services to Corporate Clients for Meeting Management. ACTIVE provides access to its Services via Sites to suppliers of services to corporate Clients (“Suppliers”). These Suppliers include hotels, convention and visitors bureaus, and destination management companies. Individuals and companies (“Buyers”) use ACTIVE’s technology via Sites on behalf of corporate Clients to manage meetings, and to purchase services for these meetings and events from Suppliers. Attendees use the Services when invited by a corporate Client to attend a meeting. They do so by viewing a Site that contains questions created by the corporate Client. By responding to these questions, the attendee gives the corporate client information about the attendee and the attendee’s plans for attending that specific meeting.
RFPs. When a Client submits a request for proposal (“RFP”) to a property or service provider listed through our Services, we will contact the applicable property or service provider and disclose information necessary to submit the RFP, which may contain personal information. The property or service provider will not have access to the Client’s address book or information collected through the Service.
User Profiles, Comments and Posts. Some of our Sites and Applications allow users to create or post content, such as comments, profiles, blogs and messages. If you provide content to our Sites, we may collect and use that information as described in this Policy. Please note that such information may be viewed, collected or used by other registered users and public visitors to our Sites. Once posted, we cannot prevent such information from being used in a manner that may violate this Policy, the law or your personal privacy. Your profile, however, may offer privacy settings within your account to help you manage how your content is displayed.
Job Site References. As part of applying for employment with ACTIVE, we may ask you for information such as details regarding your education, employment history, qualifications, and the contact information of a former colleague’s name. This information is used for job reference purposes only and is not used for any other purpose.
Information We Collect from Facebook. We may provide you with the opportunity to connect via Facebook, through our Sites or Applications. For example, you can indicate that you are going to participate in an Event and invite your Facebook friends to join that Event. If you log into Facebook through our Sites or Applications, we will request permission to (i) access your basic information, which includes your name, profile picture, gender, networks, Facebook user ID, list of friends and any other information that you have made public on Facebook; and (ii) manage your participation in Events (so that ACTIVE may RSVP on your behalf). For information about how Facebook may disclose your information, including any information you make public, please consult the Facebook Data Use Policy. We have no control over how Facebook uses or discloses the personal information you provide to it. We store the information that we receive from Facebook along with other information that we collect from you or receive about you.
Information We Collect About You From Third Parties. We also may collect information, including personally identifiable information, about you from our affiliates and non-affiliated third parties. For example, if you register for a race by clicking through our Sites, the sponsor of the race may provide us with your name and contact information; and, when the race is over, we also may obtain your race time.
We may use the information that we gather about you for the following purposes:
Clients should note that we may use information we receive or collect regarding Consumers (including without limitation via an Event registration page) in accordance with the terms of this Policy, including in the manner set forth above. Notwithstanding the foregoing, in certain contexts, we collect information on behalf of our Clients subject to contractual requirements that limit our ability to use and transfer your information in ways that are more narrow than those in this Policy (e.g., the information be only used as necessary to provide Services to the Client and/or for other specified purposes). In those limited circumstances, your information is subject to those contractual requirements and not to this Policy, subject to enforcement by the applicable Client. If your information is collected on behalf of a third party, it will be evident at the time that you provide such information. This Policy does not cover our Clients’ use of your information outside of our Services. You should contact that party directly to determine if your information is subject to such limitations on uses and to ascertain how the third party will make use of your information.
Third Parties. We may share your information, including personally identifiable information, with non-affiliated and affiliated third parties.
We also may share your information for the following reasons:
Third Party Applications. Third party applications, such as the Facebook, Twitter, Pinterest, or Google buttons, may be available on our Sites. The owners or providers of those third party applications may collect personally identifiable information from you. Their collection of information is bound by their own information collection policies and practices. Your interactions with third party applications on our Sites may be shared with others within your social network. We are not responsible for the collection and use of your information by third parties.
Third Party Links. At times, our Sites and Applications may contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, and secure socket layering to protect our Sites and the information we collect from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time. Please keep this in mind when disclosing any of your personal information via the Internet.
You should take steps to protect against unauthorized access to your password, computer, and web-enabled devices, among other things, by signing off after using a shared computer, inserting a password on your web-enabled device, choosing a password that nobody else knows or can easily guess, keeping your password private, and periodically changing your password. You should never share your log-in information with others. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity. More information on ACTIVE’s security can be found at: http://www.activenetwork.com/security.htm.
If your personal information changes, or if you no longer desire our service, you may correct, update, delete/remove, or ask to have it removed from a public forum or testimonial by making the change within your account settings or by contacting us via one of the methods listed in this Policy. We will respond to your request to access within 30 days. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time. Also, you may not be able to remove your personal information from archived web pages that we no longer maintain, such as your name and race time from a past Event. In the event we are unable to complete your access request, we will let you know if we are unable to do so and why. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If your information has been shared with a third party, as described above, or collected on behalf of a Client, then that third party has received their own copy of your data. If you have been contacted by one of these third parties, or one of our Clients, and wish to correct or request they delete your information, please contact them directly.
ACTIVE may send you emails from time-to-time, for example, to ask you about an Event in which you participated. When you use our Services, you may have the option of signing up for news and offers from us or other third parties, which may include, information about Events, our newsletter or other items that we (or third parties) believe may be of interest to you.
If, at any time, you would like to stop receiving the information that you have requested to receive from us, you may follow the opt-out instructions contained in any such e-mail. Please note that it may take up to 10 business days for us to process opt-out requests.
To opt-out of products, programs, Services or offers from our affiliates and trusted partners, please contact firstname.lastname@example.org or log into your account and update your subscription preferences. If you opt-out of receiving emails or promotions from us, we still may send you e-mails about your account or any Services you have requested or received from us, or for other customer services purposes. In addition, you may still receive emails sent by our Clients through means other than our system. Further, if you opt out of receiving information related to a particular Event, you will still receive ACTIVE communications and communications from other organizers whose Events you have attended or are registered to attend or who have otherwise obtained your email address. So you may have to unsubscribe from multiple emails before you stop receiving all communications related to Events for which you registered through our Services. Note that you cannot unsubscribe from update communications about the Services unless you close your account.
If you wish to not have your personal information shared with third parties for the creation and display of targeted advertisements, you will need to close your account. This action may be possible through the settings within your account or by contacting us at email@example.com.
By electing to stop receiving all communications from us or through our system you will no longer receive any updates on your account or on Events you are registered to attend or have previously attended, including communications regarding refunds. We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an Event, are not currently organizing an Event and will have no need to receive further communications from us or through our system. Even after you opt out of all communications, we will retain your information in accordance with this Policy, however, we will no longer use it to contact you. However, our Clients who have received your information in accordance with this Policy may still use that information to contact you in accordance with their own privacy policies, but they may not use our system to do so.
For the ACTIVEGlobal Site, you may delete/remove personal information by submitting a request to Customer Support at http://www.activeglobal.com/AboutUS/index.cfm?AC=ContactAE.
If you would like to delete your account with us, you may do so by emailing us at firstname.lastname@example.org and specifying which account(s) to delete.
The Active Network, Inc. and its wholly-owned subsidiary, StarCite, Inc. each comply with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. The Active Network, Inc. and StarCite, Inc. have certified adherence to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view the certifications, please visit http://www.export.gov/safeharbor/.
For disputes that may arise regarding the human resources data of our employees, we have agreed to use TRUSTe as our independent third party dispute resolution partner. A link to TRUSTe’s dispute resolution mechanism is accessible above.
If you are located outside of the United States, please note that information we collect may be transferred to and processed in the United States. By using our Sites and Applications, you consent to the transfer and processing of your information in countries which may not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. Your consent is voluntary. If, however, you do not consent, then we may not be able to provide you with our Services.
Notwithstanding the foregoing, if you are registering for an Event with a government entity, we may be restricted by law or contract from transferring your information outside of the particular jurisdiction in which that government entity resides.
Parents have the right to consent to the collection and use of personal information from children under the age of 13 (collectively, “Children,” and individually, a “Child”) without also consenting to the disclosure of such information to outside third parties, except in order to provide the Services. ACTIVE does not share personal information collected from Children with third parties for any purpose other than to provide the Services.
What information do we collect from children under the age of 13?
How we use the information collected from Children?
Can I access and modify my Child’s personal information?
If your Child’s personal information changes, if you no longer wish to allow your Child to participate on the Sites, or if you wish to delete your Child’s information and refuse further collection and use of the information, please email us at email@example.com.
How long is my Child’s information retained?
We will retain the information we collect for as long as your or your Child’s account is active, as needed to provide our Services. You may close your or your Child’s account by contacting us. Nonetheless, we may retain your or your Child’s information for an additional period as is permitted or required to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that even if we delete your or your Child’s information, it may persist on backup or archival media and other information systems.
California residents may request a list of all third parties to which ACTIVE has disclosed certain personally identifiable information about you for marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at:
Attn: ACTIVE Privacy
The Active Network, Inc.
10182 Telesis Court
San Diego, CA 92121
Toll Free: 888-543-7223
We may change this Policy from time to time, so be sure to check back periodically. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to notify you in advance of such change, by highlighting the change on the Sites or by sending an email to you at the email address that you have registered with us. Your continued use of the Services after any changes or revisions to this Policy will indicate your agreement with the terms of the revised Policy.
If we make material changes to how we use personal information collected from Children under age 13, we will notify parents by email (at the address provided to us) in order to obtain verifiable parental consent for the new uses of the Child's personal information.
ACTIVE regularly reviews its practices regarding personally identifiable information and this Policy. If you have any questions, comments or concerns, please contact us at:
Attn: ACTIVE Privacy
The Active Network, Inc.
10182 Telesis Court
San Diego, CA 92121
Toll Free: 888-543-7223