The Top Reasons

Overview

ACTIVE Net helps you do more with one system. Manage operations, drive participation and deliver insights all from a secure and protected platform. ACTIVE Net delivers the future of community participation for over 1,000 organizations, 800 communities and 20 million participants.

Overview

Technology Shift to The Cloud

Cloud computing is software delivered via internet without the need for in-house servers or system maintenance and can be the best resource when it comes to solving hosting fee and security challenges.

In December 2010, a "Cloud First" policy was issued in the U.S. requiring agencies to give priority to cloud-based applications and services where possible to lower costs. With federal & local government budgets being reduced, more organizations using cloud technology to run their systems in order to do more with less.

Watch this video on how ACTIVE Net can help keep you up-to-speed with technology landscape shifts.

Download this white paper to learn more about what it is, why to shift, and who is using the cloud.

Learn more about the Cloud

Cloud

Participation has a Platform

Class was designed in the 80s to solve the 80s problems like automation and in-person registration lines. Today your community demands more from you as their lives demand more from them.

The ACTIVE Net solution is designed through the lens of participant. ACTIVE Net solves the challenges of a modern world by providing access and tools that help increase participation. Our technology combines the best of past tools with new engagement features that scale to meet increasing customer demands.

With ACTIVE Net you can see the full family, while having the ability to easily transfer family members as the family unit changes. Transferred individual members retain their history and settings so that you don’t lose any insight.

A 360◦ customer view allows staff to track everything on a single record, improving client relations and the customer service experience.

See how the Town of Saugeen Shores increased efficiency and participation

Participation

Security

Maintaining a Software as a Service (SaaS) environment with market leading availability and security is a core strength at ACTIVE Network, and it sets us apart from other vendors. We are committed to consistently maintain a state-of-the-art data center and application infrastructure supported by a team of highly skilled, highly trained technology professionals to keep your data always on, safe, and secure.

Safe. Secure. Always there when you need it. Our Security Promise.

Security

Our military grade datacenters will keep your information secure.

ACTIVE Net Offers Marketing Features

Email and Text Messaging
  • Create and manage lists, plus send customized emails to your customers
  • Provide last minute updates for facilities and venues with mobile text alerts
eMARKETING CENTER

Use our eMarketing Center for training, tools and marketing support so that you won’t feel lost without a full marketing staff. We also provide information and templates that make it easier to drive participation and community involvement. And, it's all for free for customers!

Social Integration

ACTIVE Net allows you to be where your customers and the conversations are. Your participants will extend your reach through their social channels with just a click of a button at registration.

  • Choose from over a hundred social options
  • Extend your reach through other’s social networks
  • Engage socially to promote, notify and assist your customers

Must know stats to extend your marketing reach.

Marketing

Mobile and Tablet Ready

Allow your customers to get everything online. ACTIVE Net provides your on-the-go users with access by computer, tablet, or mobile. Meet the needs of your customers by letting them search, register and pay for activities anywhere at anytime.

See how ACTIVE Net can get your activities into the hands of on-the-go customers

Mobility

Reports and Insights

ACTIVE Net provides you with the most powerful, flexible and in-depth reporting tools essential to identifying new revenue opportunities, responding to customer needs and planning new programs.

  • Hundreds of standard reports related to financials, registrations, reservations, membership, leagues, inventory and child care
  • Filters to drill down details
  • Flexible formatting, layout and design
  • Multiple export formats
  • Mail merge and mailing labels
  • Real-time view of your business
  • Make faster, better-informed decisions using a wide variety of reports
  • Save reports and set automatic email sends for reports
  • Empower end users to explore reports
  • Insight to target marketing efforts to increase participation
  • Ability to respond to community needs
  • Improved program offerings
  • Engaged one-to-one customer service

Watch how ACTIVE can help provide insights to help you better serve your participants

Reports

PCI

In addition to the many different security measures we take, we participate and maintain Visa’s Payment Card Industry (PCI) data security standards compliance audit and hold the highest Level 1 Payment Processor Certification for all our payment processing. Using ACTIVE means that we take on the cost and responsibility to maintain this required certification. The PCI standards cover everything from network security, to application security, to background screening of our employees.

PCI

Get the Support you Need

ACTIVE offers technical support, 24x7x365 for system critical technical support. We also have a dedicated account management team to help with non-technical needs. Plus, during your upgrade to ACTIVE Net you’ll have a service consultant to help you implement the new technology. Offering friendly support for all your needs!

Learn more about the support we offer

Support

Customer & Instructor Self-Service

ACTIVE Net provides staff functionality online to promote additional signups and consistency within your single system. Your customers and staff will have the standard functionality to register for activities, register facilities, or purchase a membership.

Additional online functionality includes:

  • Expanded “My Account” area to download a family calendar to mobile devices or printing tax receipts.
  • Wish list option to put activities in one convenient place for registration, eliminating registration day searching.
  • Priority Registration windows for returning customers to provide first opportunity at available spots prior to general registration.
  • Flexible online pricing allows discount, scholarships, coupons, and family fee discounts to be offer online.
  • Gift certifications offered online for sale, usage and balance checks.
  • Instructors and coaches receive their own online privileges to print rosters and attendance sheets.
  • Staff portals also allow them to email activity updates using Public Access email tool.

Self Service

Questions? Let us tell you more.Get Started

Customer Stories

“Moving to a cloud-based solution that is hosted in a world class data center will allow us to focus our internal resources on other needs knowing that these risks are mitigated to a large extent.”

YMCA of Kansas City
Troy Patterson
Senior Vice President of Technology
YMCA of Kansas City
Read Customer Announcement

“The transition [from Class to ACTIVE Net] was very smooth and the training by ACTIVE was great. ACTIVE Net proved to be very easy to use”

City of Wilsonville
Judy Lawhead
Administrative Assistant - City of Wilsonville
Community Services Department
Read Case Study

“Our team members really enjoy the flexibility to log in to ACTIVE Net from anywhere. It increases efficiencies in terms of staff getting their jobs done.”

City of Pasadena
Raphael Guillen
Management Analyst V - City of Pasadena
Human Services & Recreation Department
Read Case Study
Questions? Let us tell you more.Get Started

How to Get Started

How to Get Started Class to ACTIVE Net Diagram
Questions? Let us tell you more.Get Started

ACTIVE Net® helps you do more with one system.

Manage multiple facilities and hundreds of programs centrally. Provide convenience and security for your customers while removing manual processes at the same time.

ACTIVE Net Insights provides timely, actionable insights securely, using the latest business intelligence tools. Stay informed and make better decisions with interactive reports that allow you to sort, filter, and color code within your browser. Stunning, custom data visualizations allow you to spot trends and identify opportunities. Find the right information fast so you can answer questions, quickly and confidently.

Questions? Let us tell you more.Get Started