Product Help & Tutorials - Registration Center
To login to the Registration Center, please go to www.active.com/explorer and enter in your username and password.
Click here if you have forgotten your password.
Live Training Opportunities
- Active.com Training Calendar - Active.com offers web based trainings to review the primary editing, accounting and reporting tools found in the Registration Center and Active Giving applications.
Tutorial Pages
- Self Setup Tutorial Page: PDF documents and videos to guide you through setting up a Registration Center listing.
- Copy Your Registration Listing: PDF documents and videos to guide you through using the copy listing tool.
- Registration Center Video Training (*New): A series of videos and supplemental PDF documents to walk you through a complete training of the Registration Center system.
Help Videos
Help Documents:
General Overview/Setup
General Listing Information
- Change the name of the listing
- Change the time of the listing
- Change the location of the listing
- Editing or adding a standard detail (description of listing, times, fees)
- Editing or adding a custom detail (additional listing details)
- Changing event contact or billing address
- Changing the confirmation email address
- Adding a logo
- How can I change the time zone for my listing?
- Can I add a course map?
- Map Features - FAQ's
- How can I put more detail about my category prices?
- What's the difference between custom and standard details?
Registration Categories
- How to add a new registration category
- Changing a registration category name
- Changing the date and time your registration categories close
- Changing the registration category fee, adding a late fee
- Changing confirmation email address
- Setting a category's capacity
- Deleting a category
- Reordering categories
- Setting an age limit
Customization
- Editing or adding a waiver
- Adding a question or question with options (example: event t-shirt)
- Adding a merchandise question (example: additional merchandise, dinner tickets, etc.)
- Adding a yes or no question
- Adding a multiple choice question
- Adding a text question
- Removing questions from the registration form
- Where can I find a web button or logo?
- Registration Messages - Individual categories
- Registration Messages - All categories
- Reordering answer options
- Adding answer options
- Removing answer options
- Changing fees for answer options
- Adding to an existing question
- How to preview your registration form
- Creating and setting up discounts
Registration Reports
- Download registrations into an Excel spreadsheet
- Print a quick list of registrants
- Accessing your registration data and reports
- Information to help reconcile your checks
Collecting Donations
Results
Miscellaneous
- Sending a broadcast email to past participants
- How to prevent funny characters in a broadcast email
- Entering offline registrants
- Closing or cancelling your event
If you have further questions or concerns, please contact us.
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