It’s a bit of a cliche to say you’re nothing without your people. But, it’s true. Building a strong staff that shares their gifts and talents with your organization is the number one way you can be successful and make a difference in your community.
It’s not just a matter of the increased productivity and customer relationship building that happens when you have happy staff – though that is important. You’re probably also aware that staff turnover has a tremendous business impact…maybe more than you know. Ultimately, staff morale, satisfaction, and commitment affect your bottom line!
If your staff management could use a tune up, check out the following sure-fire ways to build a happier and more committed staff.
10 Ways to Build Business Momentum by Keeping Your Staff
- Engage them in your mission. Communicate to your staff regularly about how the work they do every day serves a bigger purpose. Yes, people work to live, but people stay because they know they’re making a difference.
- Compensate strong performance. I’m sure you’ve known of staff members over the years who outperform counterparts but make far less. While a certain “order” is inevitable, strong performance needs to be compensated or talented staff will negotiate elsewhere.
- Acknowledge important events and milestones. When people come to work every day, you experience all the important dates they do in a year: birthdays, anniversaries, deaths, weddings, babies, etc. You will see your employees live through some of the most important events of their lives. Take the time to acknowledge and celebrate them.
- Don’t let a job well done go unnoticed. When you see something going well, say so with thanks. And get to know your employees personally enough to know if they prefer private accolades or public acknowledgment.
- Don’t wait until a performance review to provide constructive feedback. No one should be surprised in a performance review. If there is an issue, address it right away, providing coaching on how to improve or correct it.
- Offer forward mobility. Promoting from within not only feels good, it makes business sense. Building an organization structure that allows strong employees to grow and move forward keeps critical knowledge and expertise in your doors and saves you the hassle and expense of looking externally. Plus, it encourages staff to stay knowing there could be more in store for them.
- All work and no play is NO fun! An organization that plays together stays together. Your staff works hard. Celebrate it with fun staff outings, meals and get-togethers. It’s also a great way to encourage relationship development and bonding outside of everyone’s traditional roles.
- Walk the talk. If you expect certain behaviors from your staff, demonstrate them yourself. Model respect, hard work, commitment and inspiration and you’ll find them returned to you through your associates.
- Offer transparency. According to Entrepreneur Magazine, “management transparency has a direct 94% correlation with employee happiness.” Your staff wants to be a part of strategy and privy to relevant decisions. Trusting your staff with information also encourages more collaboration, as opposed to an “us versus them” mentality.
- Be flexible. Associates who have the opportunity to flex hours, locations and even job duties are statistically happier than those who don’t. Consider how best your staff works on an individual level and do what you can to encourage work/life balance – and the best – out of your employees.
Re-committing to these 10 things will bring big rewards in the coming year, the most important of which is a happy, committed and engaged staff.