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Customer Survey

Consulting Survey



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Name
Phone number
 
Email address
 
Organization
Your consultant's name
Product being implemented
Topics Covered
Implementation date
Pick date
GENERAL
Please rate the recent consulting services that you received on a scale of 1 to 10, with 1 being poor and 10 being excellent.
1=Poor2345678910=Excellent
-
Please comment on your overall impression of the services you received.
DELIVERY OF SERVICES
Were the services delivered on schedule?
YesNo
Did the consultant make contact prior to delivery of the services?
YesNo
Did the consultant cover all expected topics?
YesNo
What, if anything, could we improve in the scheduling and delivery of our services?
CONSULTATION
Did the consultant conduct themselves in a professional manner?
YesNo
Did the consultant assist you in adapting your business process to accommodate the new software?
YesNoN/A
Are the staff confident in performing the functions covered by the consultant?
YesNoN/A
Are there any consulting services outstanding?
YesNo
Would you request this consultant again?
YesNoIndifferent
Please provide other feedback including any outstanding delilverables.
OVERVIEW
Were you satisfied with the previous consulting services you received?
YesNoN/A
How would you rank the quality of the product?
1=Poor2345678910=Excellent
-
Please comment on the features and overall quality of the product.
How likely are you to recommend Active's services to your Peers? (1 being least likely and 10 being most likely)
1=Not Likely2345678910=Very Likely
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What is the most important reason you gave us that score?
May we contact you for further follow up?
YesNo