Recreation professional: we want you. If you are on LinkedIn, we’d love to have you as a member of the “Recreation Management and Technology” group on LinkedIn. Why you may ask? Here are five reasons to join:
1. Get free resources: Members of the group post discussions about recreation tips and trends. If you join the group, you can set up email notifications to receive those updates and view the ones that appeal to you. Continue reading
When a customer registers for a program or books a facility online, what happens? Do you thank them? Do you recommend other similar programs or point them to your Facebook page? Don’t squander this opportunity to turn a new customer into a loyal one.
We covered this idea a few months ago in this article: 3 Critical Web Pages You Are Neglecting. One of the three we covered was the thank you page. To summarize, each web interaction with a customer is a great opportunity for your P&R agency to take the next step. On the thank you page, can you turn that customer into a Facebook fan? Can you point that customer to other similar programs (upsell)? Designing goal-oriented thank you pages should be a part of your marketing strategy. Continue reading
If you’re reading this article, you probably work in parks and/or recreation. Whether you’re a veteran Director, a brand-new Administrator or anywhere in between, you most likely share one common goal: to serve at your best. And one way to continually better yourself is to keep up with industry trends, tips, and resources by reading (or skimming if need be) relevant blogs.
Here are five blogs that can help you, the parks and recreation pro, stay on top of your craft: Continue reading
“Twitter’s weird,” one of our clients said the other day, and it wasn’t the first time we’ve heard it. Many people love it but others don’t see the benefits or like it very much at all. But however you feel about the little blue bird, your parks and recreation agency can use it to its advantage. With millions of users following accounts they want to receive information from, Twitter offers another way to distribute information to your customers for free.
The following 50 city and county park and recreation agencies use Twitter to connect with customers, answer questions, make announcements, discuss fitness and health, release registration dates and more. As a recreation professional, consider following these accounts as templates for what your agency could tweet about. (The list was compiled based on number of followers, content provided, number of tweets, interactions with followers, recent activity and overall use of Twitter to connect with customers. From there, the list was ordered from most followers to least followers.) Continue reading
In mid-January, Facebook CEO Mark Zuckerberg presented Graph Search as Facebook’s new social search engine. Confusing, I know. To simplify the jargon, Graph Search pulls four things into one searchable place for you: people, places, interests, and photos. With those all available, you can search for and find results like, Friends who like Basketball, Pictures I Liked, and Restaurants near Boston, MA my friends have been to. Play around with the search to learn more.
But that’s not why you’re here! Today, we’re talking to the Facebook page manager who is wondering how to change his or her strategy for the organization’s page. Here are 3 steps to make your organization’s Facebook page stand out in Graph Search: Continue reading
This is part two of Archie’s guest blog post. Click here to read the first.
Social Marketing: Different than social media, social marketing seeks to influence social behavior to the benefit the target market and general society rather than the organization. At one time, social marketing was considered to be exclusively for public and non-profit organizations. Primarily it was designed to promote public awareness campaigns, social causes or to introduce behavior change. However, social marketing is also used by commercial organizations. For example, for-profit fitness clubs are not only utilized for exercise and physical development, but also as environments for rebuilding balance to one’s life. Continue reading
This is a guest post from Archie Trader III. For 7 years, Archie has been the Recreation Program Manager at the Stanton Community Center (SCC), an Annapolis Recreation and Parks Department facility located in Annapolis, MD. He has a BS Degree in Physical Education (concentration in recreation). He chose this career because it gives him the opportunity to affect the lives of youth in the City of Annapolis and surrounding areas.
Archie’s ACTIVE is walking, biking, exercising and swimming.
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As a recreation professional, you may be wondering, “What does my website have to do with Amazon and eBay?” Although you probably won’t be selling billions of dollars online, you share the same strategy. Whereas Staples.com wants a website visitor to buy a printer or reserve paper for in-store pickup, you want customers to sign up for a Yoga class, buy a membership to the gym, or book the indoor soccer field for a birthday party.
Since four of the biggest e-retailers have this process down to a science, it’s time for you to steal some ideas. Check out these five website strategies you can implement today: Continue reading
Getting people off the couch is no small task. And if you work for a YMCA, parks and recreation agency, campus rec department or any other community organization, increasing participation is indisputably one of your goals. You need to fill classes, sell memberships, book facilities and build healthier communities around you.
Although most of that comes down to great programming and customer service, part of it is marketing. You need to reach people through the right channels with relevant information. For that, we have you covered. In these two free reports, you’ll receive strategies and tips to increase registrations with offline and online marketing. To download each report, click on the titles below. Continue reading
In the old days of TV, radio and print, advertisers wanted to reach the biggest relevant audience in hopes that a small percentage would buy. In today’s world of the internet and data, marketers can target much more effectively by having information. What does that mean for parks and recreation agencies?
It’s time to use data to improve your marketing efforts. For example, if a dad signs up his son for youth basketball in the winter, let him know about summer basketball camps. With this knowledge, you can target each individual rather than spraying mass messages to your entire customer base. And the first step is to gather the right information. Here’s what you need to know about each customer: Continue reading