RPA: Laying the Foundation of the Future

ACTIVE’s robotic process automation (RPA) helps solve a critical challenge for the local public sector: doing more with less while building strong, connected communities. Our solution automates and streamlines tasks and ensures accuracy and efficiency, playing a monumental role in the modern municipality.

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RPA: Laying the Foundation of the Future

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RPA: Laying the Foundation of the Future

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Reduce and Automate Manual Processes

ACTIVE RPA alleviates repetitive and mundane tasks and eliminates errors and other issues by streamlining processes and document management, allowing more focus on citizen engagement. Our solution makes it easier for citizens and city employees to request and process permits.

Connect Legacy Systems

ACTIVE RPA seamlessly integrates with existing legacy technology for more streamlined workflows. Because our solution works with existing technology systems, municipalities avoid replacing entire infrastructures — saving both time and money.

Expedite Citizen Requests

ACTIVE RPA provides 24/7 reliability, constantly in operation to deliver continuous and faster processing rates for government applications. Quicker response times and turn arounds can help local officials rebuild public trust and create a more engaged community.

Identify and Avoid Compliance Issues

While processing information, ACTIVE RPA audits the information going into the system. This information is then verified against established regulations for errors and regulatory or compliance issues. If a construction permit violates city policy, the project will be quickly flagged.

Accelerate Syncing and Verification

ACTIVE RPA enables faster syncing and verification on multiple platforms for employee onboarding, citizen ID validation and other authentication processes. New hire scan more quickly join the workforce as their information is input and approved by the system automatically.

Enhanced Citizen Services and Support

ACTIVE RPA can assist with customer queries and power chatbot operations to enhance customer service. Call centers can operate around the clock with our solution and process simple requests like updating a resident’s address.

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