Your Privacy Rights
Last Updated: April 19, 2022
Active Network, LLC (“ACTIVE,” “us”, “we” or
“our”) values your privacy, and we are committed to protecting your personal
information.
In this Privacy Notice (“Notice”), we describe the personal information that we collect
from visitors to and users of our websites (“Sites”), our blogs, our mobile
applications (“Mobile Apps” / “Apps”), and our online products and
services (collectively, “Services”) and how we collect, use, and share personal
information in the course of our business activities, including:
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
PERSONAL INFORMATION EVENT ORGANIZERS COLLECT ON ACTIVE
HOW WE SHARE PERSONAL INFORMATION WITHIN ACTIVE AND WITH OUR SERVICE PROVIDERS, AND OTHER
PARTNERS FOR OUR BUSINESS PURPOSES
HOW WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES FOR THEIR OWN BUSINESS PURPOSES
COOKIES AND OTHER TRACKING TECHNOLOGIES
TRANSFERRING PERSONAL INFORMATION GLOBALLY
HOW WE PROTECT AND STORE PERSONAL INFORMATION
EXPLAINING MORE ABOUT MARKETING, PROFILING AND AUTOMATED DECISION MAKING
LEGAL RIGHTS AVAILABLE TO EU DATA SUBJECTS TO HELP MANAGE YOUR PRIVACY
LEGAL RIGHTS AVAILABLE TO CALIFORNIA RESIDENTS TO HELP MANAGE YOUR PRIVACY
CHILDREN UNDER 16
CONTACT US
Please note that:
• All the information set out in this Notice may not apply to you. Below is an overview of the possible
circumstances in which we could interact together. Our interactions with you will determine which of the
following applies to you and your personal information.
• When you share personal information with us or when we collect personal information about you, we will
use it in line with this Privacy Notice. Please read this Notice carefully. If you have questions or
concerns about your personal information, please contact us at privacy@activenetwork.com.
• If, during the Services, we collect your personal information on behalf of a third party, such as one
of
our customers who is an event organizer (“Event Organizer ”/”Client”),
this will be disclosed to you at or before the time you provide your personal information. This Notice
does not cover our Clients’ use of your personal information outside of our Services. We are not
responsible for the privacy practices of our Clients, as such we encourage you to read their respective
privacy statements. Further, as a result of your interactions with our Services or use of the Sites,
including Active Advantage and GearUp, you may purchase products or services offered by third parties
(such as magazine subscriptions, hotel bookings, or cruises) or you may elect to participate in
contests, sweepstakes, or other programs (such as discount or rewards programs), offered or sponsored by
third parties on the Site. We are not responsible for any such purchase you make, or participation you
undertake, and as such any such purchase or participation will be subject to the relevant third party's
terms and conditions.
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
ACTIVE is a leading provider of Activity and Participant Management™ solutions. Our flagship technology
platform, ACTIVEWorks®, transforms the way Event Organizers manage their activities and events by
automating online registrations and streamlining other critical management functions, while also driving
Consumer participation to their Events. Our Sites include online communities for people who want to
discover, participate in, and share activities about which they are passionate.
The information we collect from you allows you to log into our Sites, use our Services and Applications,
and register for events, contests, camps, licenses, classes, tickets, facility/equipment use,
transactions, sales, memberships, reservations, donations, and/or activities (collectively,
“Events”).
Individuals (and agents of individuals) may provide us information directly or indirectly by registering
for an Event or by otherwise using our Services (these individuals are referred to as
“Consumers”). For example, you may enter your information in order to register for an
Event, or someone who has organized a team may enter your information on your behalf to register your
entire team.
In addition, Event Organizers can use our Services to create and manage Events. In some circumstances,
Event Organizers provide us personal information about individuals who have registered for an Event
through them. As part of the Services, we may use your personal information to contact you on behalf of
the Event Organizer.
We will only collect, use, and share your personal information where we are satisfied that we have an
appropriate legal basis to do this. The chart below summarizes when we collect personal information, the
sources from which that information was collected, the types and categories of personal information we
collect, how we use the personal information, and the legal basis for our use of such personal
information.
In addition to the purposes for collecting your information that are listed in the
table above, we may also use your information for the following purposes which we consider to be
everyday business purposes:
• For identity and credential management, including identity verification and authentication, system and
technology administration
• To protect the security and integrity of systems, networks, applications and data, including
detecting, analyzing and resolving security threats, and collaborating with law enforcement or other
groups about imminent threats
• For fraud detection and prevention
• For legal and regulatory compliance, including all uses and disclosures of personal information that
are required by law or for reasonably needed for compliance with company policies and procedures, such
as: anti-money laundering programs, security and incident response programs, intellectual property
protection programs, and corporate ethics and compliance hotlines,
• For audits, including financial, security, or compliance audits, and analysis and reporting,
• To enforce our contracts and to protect against injury, theft, legal liability, fraud or abuse, to
protect people or property, including physical security programs,
• To de-identify the data or create aggregated datasets, such as for consolidating reporting, research
or analytics,
• To make back-up copies for business continuity and disaster recovery purposes, and
• For corporate governance, including mergers, acquisitions and divestitures.
PERSONAL INFORMATION EVENT ORGANIZERS COLLECT
ON ACTIVE
When you register for an Event, you are not just sharing your personal information with ACTIVE, you are
also sharing with our Client, the Event Organizer. Both ACTIVE and the Event Organizer need the same
basic information about you, like your name and contact information, for example. When you provide that
information in the registration form, you are providing it to both of us. The Event Organizer may
collect additional information from you (“Event Information”) which is related to the Event, but not
required for your ACTIVE account (for example, your t-shirt size, or information about your prior
participation in Events sponsored by that Organizer). As regards such Event Information, ACTIVE is a
service provider, or processor, to the Event Organizer, meaning that we only use it according to the
Event Organizer’s instructions.
When an Event Organizer is processing your personal information, such processing will be subject to
their privacy notice which they will provide to you.
HOW WE SHARE PERSONAL INFORMATION WITHIN ACTIVE AND WITH OUR SERVICE PROVIDERS, AND
OTHER PARTNERS FOR OUR BUSINESS PURPOSES:
We may share any of the categories of personal information we collect for our own business purposes, as
further described below:
• With our affiliates, subsidiaries, or with our parent company where such disclosure is necessary to
provide you with our Services or to manage our business.
• With companies who help manage our business and deliver services, for example, IT service providers
who help manage our IT and back office systems, process credit card payments, or administer Events,
Sites and Applications.
These companies have agreed to confidentiality restrictions and have agreed to use any personal
information we share with them, or which they collect on our behalf, solely for the purpose of providing
the contracted service to us.
• With our partner websites when we publish timing results for timed Events
• Subject to applicable legal requirements, with another company in connection with or during
negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding
involving sale, transfer, divestiture, or disclosure of all or a portion of our business assets to such
company.
HOW WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES FOR THEIR OWN BUSINESS PURPOSES
Subject to any rights you may have as described in this Notice, ACTIVE may also share your personal
information with third-party partners for their own business purposes including for them to provide you
offers of related products and services. The table below provides additional information about that
sharing.
If you use the Services to sign up for or purchase a third party or Event Organizer
product or service, or place an Event in your cart without completing a registration, you may also
receive communications, correspondence, emails, or direct mail from such third party or Event Organizer.
Each such party operates independently from ACTIVE and their collection of your personal information is
not subject to this Notice but is subject to their own privacy notice. Please refer to that party’s
privacy policy if you have any questions.
You may have rights to opt out of us sharing your personal information with third parties for their own
business purposes. You can learn more about such rights in YOUR LEGAL RIGHTS.
For further details about our marketing practices, refer to EXPLAINING MORE ABOUT
MARKETING section below.
We may share in aggregate, statistical form, non-personal information regarding the visitors to our
Sites, traffic patterns, and website usage with our partners, affiliates or advertisers.
COOKIES AND OTHER TRACKING TECHNOLOGIES
A cookie is a small text file containing small amounts of information which is downloaded to / stored on
your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a
website. Cookies or similar tracking technologies are used to help us remember information about your
visit to the site, like your country, language and other settings. Tracking technologies allow us to
understand who has seen which websites, advertisements, or emails we have sent to determine how
frequently particular pages are visited and to determine the most popular areas of our Site(s) and
Services. They can also help us to operate our
Sites more efficiently and make your next visit easier. Tracking technologies can allow us to do various
other things, as explained further in our Cookie Notice which you can access by clicking the link below.
For more information about how our cookies work and information about how to manage your cookie settings
please visit our Cookie Notice or the cookie management tool available in the Privacy Management tab of
your account settings.
TRANSFERRING PERSONAL INFORMATION GLOBALLY
International data transfer
We operate on a global basis. This means that your personal information may be transferred to and stored
in the United States, which may be subject to different standards of data protection than your country
of residence.
We will take appropriate steps to ensure that transfers of personal information are in accordance with
applicable law, are carefully managed to protect your privacy rights and interests, and are limited to
countries which are recognized as providing an adequate level of legal protection or where alternative
adequate arrangements are in place to protect your privacy rights. To this end:
• we ensure transfers within ACTIVE will be covered by an agreement entered into by ACTIVE entities (an
intra group agreement or standard contractual clauses, as appropriate) which contractually obliges each
such entity to ensure that personal information receives an adequate and consistent level of protection
in accordance with applicable law wherever it is transferred within ACTIVE;
• where we transfer your personal information outside ACTIVE or to third parties who help provide our
Services, we obtain contractual commitments from them and enter into standard contractual clauses where
applicable to protect your personal information; or
• where we receive requests for information from law enforcement or regulators, we carefully validate
these requests before any personal information are disclosed.
You have a right to contact us for more information about the safeguards we have put in place (including
a copy of relevant contractual commitments) to ensure the adequate protection of your personal
information when this is transferred as mentioned above.
Privacy Shield
In addition to using a separate, valid E.U. data transfer mechanism as described in this Notice, ACTIVE
also participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework.
ACTIVE is committed to subjecting all personal information received from European Union (EU) member
countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable principles. To
learn more about the Privacy Shield Framework, visit www.privacyshield.gov/list.
ACTIVE is responsible for the processing of personal information it receives under the Privacy Shield
Framework, and subsequent transfers to a third party acting as an agent on its behalf. ACTIVE complies
with the Privacy Shield principles for all onward transfers of personal information from the EU,
including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Privacy Shield Framework,
ACTIVE is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain
situations, ACTIVE may be required to disclose personal information in response to lawful requests by
public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed adequately, you may contact a U.S. based third party dispute resolution provider.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding
arbitration when other dispute resolution procedures have been exhausted.
HOW WE PROTECT AND STORE PERSONAL INFORMATION
Security
We have implemented and maintain appropriate technical and organizational security measures, policies
and procedures designed to reduce the risk of accidental destruction, or loss, or unauthorized
disclosure or access to such information appropriate to the nature of the information concerned,
including:
• (where appropriate) password protection, encryption, and use of secure communication transmission
software (known as "transport layer security" or "TLS") to protect our Sites;
• placing confidentiality requirements on our employees and service providers;
• destroying or permanently anonymizing personal information if it is no longer needed for the purposes
for which it was collected; and
• following strict security procedures in the storage and disclosure of your personal information to
prevent unauthorized access to it. While we take appropriate technical and organizational measures to
safeguard your personal information, no transmission over the Internet can ever be guaranteed to be
secure. Therefore, we cannot guarantee the security of any personal information that you transfer over
the Internet to us and any such transmission is at your own risk.
As the security of personal information depends in part on the security of the computer you use to
communicate with us and the security you use to protect usernames and passwords, you should take steps
to protect against unauthorized access to your password, computer, and web-enabled devices, among other
things, by signing off after using a shared computer, inserting a password on your web-enabled device,
choosing a password that nobody else knows or can easily guess, keeping your password private, and
periodically changing your password. You should never share your log-in information with others. We are
not responsible for any lost, stolen or compromised passwords, or for any activity on your account via
unauthorized password activity.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for
which it was collected, as explained in this Notice. Where your information is no longer needed, we will
ensure that it is disposed of in a secure manner. In some circumstances we may store your personal
information for longer periods of time, for instance where we are required to do so in accordance with
legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we
have an accurate record of your dealings with us in the event of any complaints or challenges, or if we
reasonably believe there is a prospect of litigation relating to your personal information or
dealings.
EXPLAINING MORE ABOUT MARKETING, PROFILING AND AUTOMATED DECISION MAKING
How we use personal information you keep you up to date with our Services
We may use personal information to let you know about our Services that we believe will be of interest
to you. We may contact you by email, post, social media, telephone, or through other communications
channels that we think you may find helpful. In all cases, we will respect your preferences for how you
would like us to manage marketing activities with you.
We also work with carefully selected third parties, such as promotional partners and others with whom we
have marketing or other relationships. At all times, in accordance with your marketing preferences and
in accordance with applicable law, these third parties may contact you by email, SMS/text, social media
or through other communications channels to tell you about products and services that they believe would
be of interest to you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
• We will take steps to limit direct marketing to a reasonable and proportionate level and only send you
communications which we believe may be of interest or relevance to you;
• At any time you can update or correct your personal profile, or change your preferences for the way in
which you would like us to communication with you, including how you receive details of latest offers
from us;
• If you have an online account with us, the easiest way to make updates to your marketing preferences
and/or change your personal details is to log onto your account. You can also click the “unsubscribe”
link that you find on any online newsletters you receive or contact customer support team at support@activenetwork.com.
• You can ask us to stop direct marketing at any time – you can ask us to stop sending email marketing
by following the unsubscribe link you will find on all the email marketing messages we send you.
Alternative you can contact us at support@activenetwork.com. Please specify whether you
would like us to stop all forms of marketing or just a particular type (e.g. email);
• You can change the way your browser manages cookies, which may be used to deliver online advertising,
by following the settings on your browser.
We recommend you routinely review the privacy notices and preference settings that are available to you
on any social media platforms as well as your preferences in your account with us. Further, if (in
accordance with your marketing preferences) you receive marketing from the third parties referred to
above, we recommend you review any relevant third party's privacy notice for how they use your personal
information.
Be aware that if you unsubscribe from our marketing communications we may be unable to notify you of
tailored services or offer to meet your needs. If you unsubscribe from marketing communications from us,
you will still receive operational and service messages from us regarding your Events and/or
registrations.
When and how we undertake profiling and analytics
• We aggregate personal information and remove any identifying elements in order to better understand
how users access and use our Sites and Services for other research purposes.
We undertake profiling and analytics to improve our Sites and Services by providing personalized
experiences, location customization, personalized help, and instructions.
This means that we may automatically process personal information to evaluate certain personal aspects
about an individual, in particular to analyze or predict aspects concerning personal preferences,
interests, behavior, location or movements. When we send or display personalized communications or
content, we use some profiling techniques. This means we may collect personal data about you in the
different scenarios mentioned above (in the why we collect your data section), and use this data to
analyze, evaluate, or predict your personal preferences, interests, behavior and/or location.
Based on our analysis, we then send or display communications or content specifically tailored to your
interests and needs.
You may have the right to object at any time to the use of your personal data for “profiling”. Please
see YOUR LEGAL RIGHTS
section below.
Some of the legitimate purposes for which we profile personal information include:
• to obtain a better understanding of what you would like to see from us and how we can continue to
improve our services for you;
• to personalize the service and offers you receive from us;
• to provide you with tailored content online and optimize your experience of our Sites and
Services;
• to provide you with tailored advertisements on other websites you visit and social media and digital
platforms;
• to share marketing material we believe may be of interest to you, including from other ACTIVE entities
and our third party partners;
• to help us operate our services more efficiently;
• to authenticate log-ins on our Sites and detect and prevent fraud.
Where required under applicable privacy laws:
• we will take steps to ensure that prior to profiling your personal information for a legitimate
interest that our legitimate interest is not overridden by your own interests or fundamental rights and
freedoms;
• you may have rights to opt out of sharing your personal information with third parties for their own
business purposes. You can learn more about such rights in YOUR LEGAL RIGHTS
; and
• you may have rights to object to us profiling your personal information. You can learn more about such
rights in YOUR LEGAL RIGHTS
.
When and how we carry out automated decision making
We undertake automated decision making to improve our Sites and Services by providing personalized
experiences, location customization, personalized help, and instructions.
This means that we may automatically process personal information to evaluate certain personal aspects
about an individual, in particular to analyze or predict aspects concerning personal preferences,
interests, behavior, location or movements. When we send or display personalized communications or
content, we may use automated decision making. This means we may collect personal data about you in the
different scenarios mentioned above (in the why we collect your data section), and use this data to
analyze, evaluate, or predict your personal preferences, interests, behavior and/or location.
Based on our analysis, we then send or display communications or content specifically tailored to your
interests and needs.
You may have the right to object at any time to the use of your personal data to carry out automated
decision making. Please see YOUR LEGAL RIGHTS
section below.
Some of the legitimate purposes we carry out automated decision making:
• to obtain a better understanding of what you would like to see from us and how we can continue to
improve our services for you;
• to personalise the service and offers you receive from us;
• to provide you with tailored content online and optimise your experience of our Sites and
Services;
• to provide you with tailored advertisements on other websites you visit and social media and digital
platforms;
• to share marketing material we believe may be of interest to you, including from other ACTIVE entities
and our third party partners;
• to help us operate our services more efficiently;
• to authenticate log-ins on our Sites and detect and prevent fraud.
LEGAL RIGHTS AVAILABLE TO EU DATA SUBJECTS HELP MANAGE YOUR PRIVACY
Subject to certain exemptions, and in some cases dependent upon the processing activity we are
undertaking, if you are an EU data subject, you may have certain rights in relation to your personal
information. Click on the links below to learn more about each right you may have:
• To access personal information
• To rectify / erase personal information
• To restrict the processing of your personal information
• To transfer your personal information
• To object to the processing of personal information
• To object to how we use your personal information for direct marketing
purposes
• To obtain a copy of personal information safeguards used for transfers outside
your jurisdiction
• To lodge a complaint with your local supervisory authority
If you wish to access any of the above-mentioned rights, we may ask you for additional information to
confirm your identity and for security purposes, in particular before disclosing personal information to
you.
We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly
unfounded or excessive.
You can exercise your rights by completing the form located at
https://www.active.com/claim. Subject to legal and other permissible considerations, we will
make every reasonable effort to honor your request promptly or inform you if we require further
information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of
confidentiality we owe to others, or if we are legally entitled to deal with the request in a different
way.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold
and you have the right to be informed of (a) the source of your personal information; (b) the purposes,
legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or
categories of entities to whom your personal information may be transferred. You can exercise this right
by completing the form located at https://www.active.com/claim. We will respond to your request
within a reasonable timeframe.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the
accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
• it is no longer needed for the purposes for which it was collected; or
• you have withdrawn your consent (where the data processing was based on consent); or
• following a successful right to object (see right to object); or
• it has been processed unlawfully; or
• to comply with a legal obligation to which ACTIVE is subject.
You can exercise these rights by completing the form located at https://www.active.com/claim.
We are not required to comply with your request to erase personal information if the processing of your
personal information is necessary:
• for compliance with a legal obligation; or
• for the establishment, exercise or defense of legal claims.
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
• its accuracy is contested, to allow us to verify its accuracy; or
• the processing is unlawful, but you do not want it erased; or
• it is no longer needed for the purposes for which it was collected, but we still need it to establish,
exercise or defend legal claims; or
• you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
• we have your consent; or
• to establish, exercise or defend legal claims; or
• to protect the rights of another natural or legal person.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine
readable format, or you can ask to have it transferred directly to another data controller, but in each
case only where:
• the processing is based on your consent or on the performance of a contract with you; and
• the processing is carried out by automated means.
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its
legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate
interests which override your rights and freedoms.
Right to object to how we use your personal information for direct marketing
purposes
You can request that we change the manner in which we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the
purposes of direct marketing or any other purposes.
Right to obtain a copy of personal information safeguards used for transfers
outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information
is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority if you have concerns about
how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact
your supervisory authority at any time.
LEGAL RIGHTS AVAILABLE TO CALIFORNIA RESIDENTS TO HELP MANAGE YOUR PRIVACY
California residents have specific rights regarding their personal information. This section describes
those rights and how to exercise them.
Right to Know About Personal Information Collected, Disclosed, or Sold:
You have the right to request, subject to verification of your identity, that we disclose to you what
personal information we have collected, used, disclosed, or sold over the past 12 months. To learn how
to exercise this right and what information you may need to provide in the process, see the “How
to Exercise Your Rights to Access and Deletion” section below. We have provided
information about the categories of personal information we have collected, the sources from which we
collected it, the purposes for which it was collected, and the third parties with whom we may share it
with above.
Right to Request Deletion of Personal Information:
You have the right to request, subject to our verification of your identity, that we delete the personal
information that we have collected or maintain about you, subject to certain exceptions. See“
How to Exercise Your Rights to Access and Deletion ” below.
Right to Non-Discrimination:
You have the right not to receive discriminatory treatment from us for the exercise of your rights
described in this section. We will not discriminate against you (for example, by denying you services or
charging you a different rate) for exercising any of your rights.
Right to Opt-Out:
You have the right to opt-out of the sharing of your personal information with third parties for their
own business purposes in the following ways:
• By completing the form at active.com/claim
• By changing your preferences in your account settings.
• By opting-out of the collecting of non-essential cookies through our Cookie Management Tool available
in the Privacy Management tab of your account settings.
How to Exercise Your Rights to Access and Deletion:
To exercise your right to access or your right to delete, please submit a request to us in one of the
following ways:
1. Complete the form at https://www.active.com/claim
2. Call us toll free at 1-(888)-543-7223
In order for us to honor your access or deletion request, you must provide us with enough information to
reasonably verify you are the person about whom we collected personal information or an authorized
representative. We may ask you for information associated with your account, which might include your
name, email, address, and phone number. We will confirm receipt of your request within 10 business days
and respond to requests for access and deletion within 45 days. We will also let you know if we are not
able to verify your identify based on the information you have provided. If you submit a request for
deletion, we will send you a confirmation email to validate the request before deleting your personal
information.
After we have responded to two requests from you within a 12-month period, we may choose not to respond
to any additional requests from you during such period.
Authorized Agent:
You may designate an authorized agent to make a request on your behalf. If you choose to use an
authorized agent, we may require that you both provide your authorized agent with written permission to
make a request on your behalf, and verify your identity directly with us. We may deny a request from an
agent that does not submit proper proof of authorization. In order to submit a request through an
authorized agent, please either follow the instructions provided at active.com/claim for requests
submitted online or let know us over the phone for requests made through our toll free number.
CHILDREN UNDER 16
In some countries, parents have the right to consent to the collection and use of personal information
from children under the age of 16 (collectively, “Children,” and individually, a “Child”) without also
consenting to the disclosure of such information to outside third parties, except in order to provide
the Services. ACTIVE does not share personal information collected from or Children with third parties
for any purpose other than to provide the Services.
What information do we collect from Children under the age of 16?
• Personal information such as first and last name, email address, parent’s email address;
• Username and password;
• Date of birth;
• Display name (this is the name other people will see when the Child posts items to one of our Sites or
engage in other similar activities on our Sites);
• Information about a Child’s activities and interests;
• Other profile data, such as contact information, gender, and photo (collected from the parent);
• Physical activities or similar health related information (how long you exercised, caloric intake, or
weight lost); and
• The contact information of a friend (when inviting them to visit the Site).
How do we use the information collected from Children under the age of 16?
• To provide a notice to parents regarding your Child’s interest in registering to use the Sites;
• To obtain verifiable parental consent;
• To provide our Services, to communicate with parents about your Child’s use of our Services and for
other customer service purposes;
• To provide information that a parent or Child has requested to receive from us in response to an
opt-in request;
• To provide our Services at the request of our Clients
• To administer Events;
• To provide results of Events; and
• To improve our Sites and Services by providing personalized experiences, location customization,
personalized help, and instructions.
Can I access and modify my Child’s personal information?
If your Child’s personal information changes, if you no longer wish to allow your Child to participate
on the Sites, or if you wish to delete your Child’s information and refuse further collection and use of
the information, please email us at privacy@activenetwork.com.
How long is my Child’s information retained?
We will retain the information we collect for as long as your or your Child’s account is active, as
needed to provide our Services. You may close your or your Child’s account by contacting us.
Nonetheless, we may retain your or your Child’s information for an additional period as is permitted or
required to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note
that even if we delete your or your Child’s information, it may persist on backup or archival media and
other information systems.
CONTACT US
ACTIVE regularly reviews its policies, procedures and practices regarding personal information and this
Notice.
The primary point of contact for all issues arising from this Notice is our Data Protection Officer. Our
Data Protection Officer can be contacted in the following ways:
Email: privacy@activenetwork.com
Attn: ACTIVE Privacy
Active Network, LLC
5850 Granite Parkway
Suite 1200
Plano, TX 75024
Phone: 469-291-0300
Toll Free: 888-543-7223
If you have any questions, concerns or complaints regarding our compliance with this Notice, the
information we hold about you or if you wish to exercise your rights, we encourage you to first contact
us. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort
to honour your wish to exercise your rights as quickly as possible and in any event, within the
timescales provided by data protection laws.
To contact your data protection supervisory authority
You have a right to lodge a complaint with your local data protection supervisory authority (i.e. your
place of habitual residence, place or work or place of alleged infringement) at any time. We ask that
you please attempt to resolve any issues with us before your local supervisory authority. Your local
authority can be found here.
We may update this Notice from time to time. If we make any material changes we will notify you by email
(sent to the e-mail address specified in your account) or by means of a notice on this website prior to
the change becoming effective. We encourage you to periodically review this page for the latest
information on our privacy practices.