When you work with parents on a regular basis, you have to be ready for any situation that may arise. Occasionally, you'll encounter someone who is upset, and knowing how tohandle the situation with grace can be invaluable to the success and reputation of your program.

Your community expects exceptional customer service from you, and we're here to help make sure that happens! In this webinar, Sarah Kurtz McKinnon, co-founder of The Summer Camp Society, covers the best tips for working with parents, including:

• Foundational customer service techniques
• Communication tips
• Creating an outstanding in-person experience
• Responding to parents who are upset or unreasonable