From time to time our customers shine a spotlight on one of our employees — and we’d like to share!
Duncan Lai is one of our Professional Services consultants, helping customers get their new ACTIVE Net recreation management software up and running as efficiently as possible.
Here’s a little bit about Duncan:
What’s your ACTIVE?
Duncan: Family, friends and Hockey!
How long have you been with ACTIVE Network?
Duncan:Two and a half years.
Which ACTIVE office do you work from?
Duncan: Vancouver, BC Canada Office
What’s your favorite thing about working at ACTIVE?
Duncan: The people. The diverse group of people I work with and meet through work.
What inspires your passion to go above and beyond with the customers you help?
Duncan: Being able to solve challenges customers face and the appreciation from customers as I assist them. Knowing that the software implemented is a large part of an organization’s operations.
What do you enjoy about helping customers set up their new software?
Duncan: Learning about the challenges different customers face and developing solutions using the software. Getting to know and develop relationships with customers.
What people are saying about Duncan:
Recently, in a park district near Chicago, an administrator who was managing the upgrade from our legacy software Class to ACTIVE Net shared with Duncan’s supervisor that he had, among other things, reduced the amount of time she spent on implementation towards the end by at least 50%:
I am writing you to tell you how helpful Duncan Lai has been to me during our transition. He answered my million questions promptly, he filed my IT cases for me, he made time to Skype with me when it wasn’t even on the schedule, he even humored me with a little hockey talk. Duncan’s calm, patient manner was a great help to me when my frustration was high. He was very professional, always offering positive alternatives to any difficulties I encountered. It wasn’t always the answer I wanted, but he kept me moving in the right direction.
LeAnn Alexander, Director at Mississippi University for Women Campus Recreation:
“Duncan was phenomenal. Very patient and worked really hard to get us comfortable with new software.”
Dan Reamer, CPRP, Recreation Professional:
“Duncan and I worked together on a software implementation project and he was OUTSTANDING! He always had an answer for everything. When he didn’t have the answer immediately available, he got back to us very quickly with detailed answers. He was very friendly and extremely patient. He was very flexible in working with us and gave us a lot of good advice and suggestions. Duncan still checks in with us periodically, and continues to provide us with suggestions and support. I highly recommend Duncan!
Asher Squire, Manager, Professional Services (Consulting) –Duncan’s supervisor:
“Duncan Lai is a very valuable member of the Professional Services team. He consistently receives positive feedback from his customers who regularly highlight his knowledge and professionalism. I am very happy to have him on my team and looking forward to see how he progresses in his career here at the ACTIVE Network.”
From all of us at ACTIVE, we’re proud to have representatives like Duncan on our team and to be able to make them a helpful part of YOUR team, when needed!