World-class services to assist in your success

Get the assistance you need to deliver the biggest possible impact on your YMCA programs.


We want to be your partner

At ACTIVE, we’re more than just your technology provider; we’re your partner to help you achieve your business goals, realize your vision and provide next generation services.


From the moment you start your journey with ACTIVE, our team is dedicated to support you and help you achieve success. Using a proven implementation process, we work tirelessly to ensure your programs are getting the most from ACTIVE’s solutions. We know how intimidating and scary launching new software can be, and that’s why we make it a point to be with you every step of the way – providing the resources to ensure you and your staff are comfortable and confident.


User Community

Regional User Groups (RUGs) are fun, informative events that bring together ACTIVENet users. RUGs are a great way to share best practices and network with fellow ACTIVENet users. Sharing information and experiences increase opportunities to improve existing processes and create new ones.

  • Gain additional insights about robust reporting to online reservations for your facility rentals, memberships, camps and more.
  • Boost knowledge from resources to help you manage operations, build engagement and promote health.


Support services are designed to help customers stay in loop on the latest product updates. ACTIVE’s support team cares about the success of customers and works hard to continually improve the customer experience.

Technical Account Managers

  • The foremost expert on your system
  • An advocate for your organization with intimate knowledge and understanding of your operations

Consumer Services

ACTIVE has a proven track record of creating online communities that fill our customer’s programs and inventory. is the #1 website to find and book endurance related activities.

ACTIVEkids_Octopus_Logo_White gives your organization a new way to promote your activities. This online marketplace gives organizers and parents a one-stop place to find over 120K activities, specific to kids. By using ACTIVE's solutions, your entire program inventory will post for free and will be searchable by ACTIVE’s audience of 71 million annual unique visitors, so you can maximize registrations and fill your programs.

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