Bridger Bowl enhances guest service and staff efficiency with ACTIVE's RTP|One
Located outside Bozeman, Montana, Bridger Bowl has built its reputation on delivering an exceptional mountain experience and fostering a strong community connection. To support that mission, the resort identified opportunities to improve ticket sales, guest accounts, and service operations. RTP|One provided a unified platform that helped staff resolve guest issues quickly, improve operational efficiency, and enhance the overall guest experience both online and onsite.
The challenge
As its operations and technology needs evolved, Bridger Bowl sought a platform that gave staff easy access to guest information, reporting, and troubleshooting tools. With these growth areas in mind, Bridger Bowl wanted to provide employees and guests with a consistent, seamless experience.
For Amara Gamache, guest services manager at Bridger Bowl, having the right information readily available was a priority.
"One of our biggest needs historically was having information readily available to resolve issues quickly and consistently," Gamache said. "We wanted to make things easier for our staff while ultimately creating a better experience for our guests; keeping our department on par with our mission as a ski area."
The solution
Bridger Bowl implemented RTP|One to give staff, supervisors, and managers better tools to support guests and solve problems efficiently. By bringing customer records, transaction histories, payment information, waivers, vouchers, and account details into a single platform, the resort gained greater visibility into guest activity and a more reliable foundation for daily operations.
With RTP|One's Customer Manager functionality, staff can quickly access the information they need to investigate account discrepancies, locate purchases, redeem vouchers, and answer guest questions without moving between multiple systems. With RTP|One, troubleshooting issues can now often be resolved after just a few clicks, allowing employees to spend less time searching for information and more time assisting guests.
The centralized platform has also improved consistency across the ski area, giving teams a shared view of guest interactions and the confidence to resolve issues quickly. As a result, Bridger Bowl is better equipped to deliver the seamless service experience it strives to provide, from online purchase through lift access.
The results
Since implementing RTP|One, Bridger Bowl has experienced:
- A reliable ticketing and sales platform
- A smooth guest journey from online purchase to lift access
- Faster resolution of guest account and purchase issues
- Improved efficiency for supervisors and guest services staff
- A scalable foundation to support future growth
Looking ahead
Bridger Bowl views RTP|One as a long-term platform that will continue to support operational improvements and growth as staff and guests become more familiar with its capabilities.
While adopting a new platform came with a learning curve, Gamache believes the benefits have made the experience worthwhile.
"RTP came with its challenges, but it's a challenge I would happily choose every time," she said.
