Your community has on-demand access to your programs, activities, classes and more from anywhere, anytime.
Registration is available from any device through the online customer portal or branded mobile app, with tablet-friendly kiosk access available inside facilities and program areas.
Participants can register wherever they want 24/7 through our mobile-optimized, intuitive experience.
Automatically notify the next person by email, SMS, or push notification when space becomes available. Smart groups can also remove participants from related waitlists after they register.
Configure each activity around what it needs. Add online waivers, custom questions, prerequisites, deposits, and more with the check of a box.
Staff have an easy, fast option to find information. Search for activities, programs, memberships, and customers through the global search bar, part of ACTIVE's newly designed staff interface.
Keep registration moving when demand spikes with infrastructure and queuing designed to support high volume registration periods.
Assign locations, facilities, and instructors during activity setup. Facility assignments automatically sync with facility calendars, while instructor assignments sync class lists and help prevent double-booking.
Configure discounts once and have ACTIVENet automatically apply them at checkout.
Manage all aspects of your member base through one cloud-based software system, and save crucial hours for your staff.
Let members buy and renew memberships online 24/7 while ACTIVENet manages automatic renewals, payment plans, credit card updates, failed-payment retries, and confirmation emails.
Set up unlimited membership types, passes, and rates. Support multiple memberships per person and individual cards for family members without creating duplicate accounts.
.avif)
Verify memberships at entry and support staffed or self-service access. Custom alerts can flag expired memberships and account holds.
Let members manage memberships and punch passes, access digital membership cards, register for activities, participate in challenges, and receive push notifications through Captivate.
Bring waivers, purchase history, usage, and member information into one profile.
Identify members who may be at greater risk of ending their membership and understand the factors contributing to the risk. Available in ACTIVENet Hub.
Automatically track uses while allowing members to hold multiple punch cards at the same time.
See revenue, facility utilization, and retention trends as they happen.
Provide a personal experience with a 360-degree view for each customer, conveniently track waivers and enable members to create usage reports for employers or insurance.
Our facility management module is easy to use, efficient and incredibly fast—all built with your staff in mind. Now that's a trifecta!
Manage fields, shelters, cabins, courts, rooms, or facilities across locations, with individual fees and rules for event type, setup and cleanup time, and prerequisites.
Filter to the resources you need, view booking status and conflicts, separate setup and cleanup time, and schedule or move permits through an intuitive drag-and-drop calendar.
Let customers browse locations through an online map, submit reservation requests, and book on behalf of an organization from their preferred device.
View a detailed breakdown of fees by each booking, filter fees by type or relevancy and charge different fees for different bookings at the same facility.
View rentals and facility availability from a tablet at the front desk, throughout a facility, or while moving between locations.
Support resident and non-resident, peak and off-peak, member and non-member, dynamic last-minute rates, and other pricing structures.
Our redesigned permit agreement better addresses your business needs with customizable permit header and footer and the ability to easily view fees, scheduling conflicts and more.
Manage overnight and back-to-back bookings with conflict management built directly into the scheduling process.
Make updates across multiple permits at once and route reservations through sequenced approval workflows when multiple reviews are required.
Connect facility schedules with supported lighting and digital signage systems to extend automation beyond ACTIVENet.
Manage dressing rooms and related supporting spaces alongside the primary facility reservation.
Delight parents with online and in-person registration, calendars, flexible payment plans, auto-pay and secure consumer access to vital information, all in real time.
ACTIVE Connect puts important information right at your fingertips, so you can stay in touch while on the go.
Allow parents and guardians to check their children in and out on a mobile device, and instantly capture their signatures for increased safety.
Your staff can quickly pull up important child information like allergies and health records.
Monitor individual and class attendance trends to identify which programs are performing well and when classes reach capacity.
Sell products, services, and rentals from the front desk or on the go with our new Point of Sale tools, including the Mobile POS app. Manage inventory and incoming purchase orders across all facilities or events with ease.
Customize your interface, including layout and design, for easy access to the transactions you process most—whether at the front desk or in the field.
Automate reports and payment processing from a centralized database. Mobile POS ensures real-time updates to inventory and financial reports, even for sales made on-site at events.
ACTIVENet POS, including Mobile POS, is PCI Level-One compliant with point-to-point encryption. Plus, independent audits regularly certify compliance.
Quickly print or email itemized receipts, assign revenues to a generic drop-in customer account, track purchases by specific customer or company, and offer pre-payment. Mobile POS also supports offline transactions, ensuring sales continue even without internet connectivity.
Print inventory labels and set up custom inventory alerts. Mobile POS automatically syncs sales data with your ACTIVENet inventory for accurate, real-time updates.
Track revenue by GL account, user, and site, gain real-time sales visibility, and cash out efficiently and accurately every day with daily close reports. Mobile POS adds an order tracking dashboard for instant insights into on-site sales.
Easily engage with your community using ACTIVENet’s built-in communication and marketing tools.
We’re excited to announce that a whole new email experience is on its way! Phase 1 is on the launch pad, with additional features and functionality slated throughout 2025 and beyond.
Instantly send out texts about scheduling changes or facility updates.
Use built-in generative AI capabilities to create communications faster and make everyday outreach easier for staff.
Members can share their plans or activities at your organization with their friends on social media through social sharing buttons built into the registration process.
Track and run multiple campaigns simultaneously, and make the most out of your efforts with our online donation platform. Set goals and collect online donations.
ACTIVE Network has the tools and processes to ensure compliance with requirements imposed by GDPR.
Reach millions of participants by listing your programs on ACTIVE.com and ACTIVEkids.com.
Build audiences using participant and customer information already in ACTIVENet, send targeted email communications, and test variations to understand what performs best.
Send messages directly to members and customers through the Captivate mobile app.
Gain valuable insights to make key business decisions.
Instantly pull key standard reports designed for parks and recreation departments and YMCAs.
Customize reporting for your specific needs in the ACTIVENet Insights business intelligence tool.
Gain visibility into all aspects of your department, from community engagement to facility rental trends.
Quickly access the four essential Y-USA reports your Y needs—no manual setup required.
Have peace of mind that your data is safe, secure and there when you need it.
Level 1 Payment Processor Certification, mandatory PCI compliance audit, rigorous third-party assessments and testing for over 200 controls—our PCI compliance level covers everything from network security and application security to background screening of our employees.
ACTIVE’s platform is not only safe today but will scale tomorrow. Our business is independently assessed for compliance to various security standards. We are dedicated to keeping you and your community’s information private.
Support an accessible digital registration experience for people using screen readers and other assistive technology.
Help make your organization future-proof with our ACTIVENet training and resources.
This is a growing library of training content on site and module setup, front desk training, and best practices.
Check out the training catalog
Connect with ACTIVENet users and super users from around the country through free in-person learning and networking opportunities. Find an upcoming user group
Identify opportunities to optimize configuration and get more from ACTIVENet as your operation changes.
Invest in your staff and your operations, with certifications to help your team maximize their understanding and use of the software system.
ACTIVENet is an AI-ready platform designed to support the next generation of AI-powered applications and workflows. Built-in AI-powered tools help reduce manual work, strengthen engagement and support faster, more informed decisions.
Understand which members are at the highest risk of stopping their memberships. AI will interpret churn factors and provide reasons for a risk determination.
Create timely, consistent communications faster with AI-generated drafts for email, SMS and social, helping staff save time and keep participants informed.
Your hardest working coworker is on their way! Ask questions, find information, and complete everyday work faster using the information already in ACTIVENet.
Link ACTIVENet with your AI agents through a standardized framework. The MCP SDK helps you extend AI-powered workflows, reduce custom integration work and prepare for the next generation of agentic AI.
