RTP Academy Training Resources

Kick things off with our intro courses below, then explore trainings by topic or user role below. Be sure to bookmark this page so you’re always in the loop on the latest sessions. Heads up: you’ll be redirected to log in to our Learning Management System.
06m 44s
RTP | ONE Answers
Introduction to the RTP | ONE Answers site, help with contacting and submitting support cases.
05m 18s
RTP Academy Introduction
Watch this training to learn how to manage and navigate RTP Academy, our new Learning Management System for all training videos!
04m 54s
ONE | Resort - Navigation
Basic RTP navigation including logging on, the Go Menu, and navigating Sales Transaction within ONE Resort.
By Role
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Administration

Organized list of trainings for RTP Administrators and managers.

Explore on Brainshark ic-launch
04m 39s
1. Instructors
Targeted at RTP Administrators, this course goes through the administration configurations that are recommended prior to each season related to Instructors, such as Instructor Seasons, Pay Periods, Payroll, etc.
Season Prep
05m 34s
2. Sales and Revenue
Administration configurations that are recommended prior to each season including Sale Periods, GL Periods, Revenue System Seasons, and Product Management.
Season Prep
03m 21s
3. Security
Remaining administrative configurations and recommendations prior to each season.
Season Prep
05m 26s
Access Management Control - Part 1
Overview and Access Location Group and Access Locations
Administration
04m 23s
Access Management Control - Part 2
Access Rule Groups, Categories, and Access Rules
Administration
06m 00s
Access Management Control - Part 3
Access Product Type, Access Rule Product Type, Access Rule Location Group
Administration
05m 17s
Administration - Product Component
Adminstration for Product component setup and settings
Product Component
02m 50s
Administration - Product Display Group
Creating product display group and display category, settings for product display group and display category,
Product Display Group
04m 22s
Administration - Product Header
Adminstration for Product header setup and settings
Product Header
04m 06s
Business Units
Building your business and accounting hierarchy
Location Administration
05m 43s
Clients
Creating the clients that represent your location workstations
Location Administration
09m 21s
Creating Vouchers and Common Voucher Templates
Using Voucher Tools to create new vouchers, using voucher templates
05m 55s
Equipment Delivery
This course will show you how to navigate the Rental Tools section.
Rental Tools
04m 25s
General Ledger Accounts
Creating and Managing GL Accounts
Location Administration
04m 03s
IT Tools
Reset Sequence Numbers, Axess Card Tool, Erase Media, Flush Cache, and Assign RFID Media
ONE | Resort Tools
03m 58s
Merging Duplicate Profiles
The process of merging duplicate customers in customer manager. Please be extremely cautious when merging as merges cannot be undone once they are completed.
Customer Manager
10m 37s
Rental Administration
All back office rental settings and administration setup.
Rental Administration
04m 20s
Rental Tools - Inventory Maintenance
Managing inventory and maintenance of inventory items
Inventory Maintenance
06m 35s
Reseller Vouchers and Voucher-Producing Products
An introduction to setting up vouchers for Resellers, and vouchers that are generated when products are sold
09m 32s
Retail Manager - Retail Inventory Maintenance
Tips for Inventory Maintenance within Retail Manager.
Retail Manager Inventory Maintenance
08m 09s
Retail Manager - Retail Maintenance - Manage Retail Products
How to manage Retail Products for Retail Manager.
Retail Maintenance Manage Products
08m 55s
Retail Manager - Retail Maintenance - Manage System Data
Steps to help Manage system data for Retail Manager.
Retail Maintenance System Data
2m 53s
Retail Manager - Retail Maintenance - Other Tools
Learn about other tools within the Retail Manager section of RTP.
Retail Manager Other Tools
05m 36s
Retail Manager - Setup
Setup steps for Retail Manager.
Retail Manager Setup
06m 27s
Retail Manager - System Data
Administration for Retail Manager, setting up all the components of Retail Manager
Retail manager
03m 40s
Scanning and Validating Tickets, Passes plus Gate Scanning
Examples of valid and invalid scans, and how to troubleshoot and test tickets.
Web Access Control
06m 53s
Security Management
Creating Security Groups and Users
Administration
09m 08s
Taxes and Payment Methods
Setting up Taxes and Payment Methods
Location Administration
03m 59s
User Settings
Learn how to hide and show the QuickSell and QuickVoucher Toolbars, adjust the font size, customize colors and more.
ONE | Resort Tools
15m 33s
Voucher Administration
Reviews Voucher Set, from back office administration to security
05m 17s
Vouchers - Voucher Tools
Reviews Create Voucher, Voucher Template Management, Voucher Management, and Inactivate Voucher

Frontline

Organized list of trainings for frontline and their managers.

Explore on Brainshark ic-launch
04m 54s
ONE | Resort - Navigation
Basic RTP navigation including logging on, the Go Menu, and navigating Sales Transaction within ONE Resort.
INTRODUCTION
06m 09s
Creating Customers
Creating customers in Customer Manager, creating a customer while selling a product, as well as attaching a customer directly to a transaction.
CUSTOMER MANAGER
04m 35s
Creating Relationships
Relationships between customers can be created in both Customer Manager and within a transaction.
Customer Manager
6m 00s
Customer Records and Navigating Common and Payment Profiles
Search for customers in Customer Manager, view and edit Common Profiles and Payment Profiles including Address, Phone, Comment, Email, Language, Relationship, and Payment.
Customer Manager
6m 00s
Access and Pass Media
Overview of Pre-Loaded Access Products, Pass Media and Access Profiles, and Hotlisting in Customer Manager.
Customer Manager
05m 00s
Intro to Client Close
Basics of the end of day process that front line employees would follow in RTP, called a client close
ONE | Resort Tools
05m 00s
Basic Ticket and Pass Sales
Basic examples of product sales and how to deal with waivers.
Sales Transaction
03m 59s
User Settings
Learn how to hide and show the QuickSell and QuickVoucher Toolbars, adjust the font size, customize colors and more.
ONE | Resort Tools
03m 40s
History Profiles
Customer Profile History, Transaction History, Voucher History, and the Order History Profile
Customer Manager
03m 31s
Special Profiles
Commonly used Special Profiles in Customer Manager including Alternate ID profile, Authentication Profile, Authorization Profile, Auto Search Profile, Club Profile, Child Registration Profile, etc.
Customer Manager
03m 58s
Merging Duplicate Profiles
The process of merging duplicate customers in customer manager. Please be extremely cautious when merging as merges cannot be undone once they are completed.
Customer Manager
04m 11s
Creating an Order
Steps to create and fulfill an order in Order Processing. Orders allow you to reserve products and services before the customer’s arrival date.
Order Processing
05m 06s
Return and Refund Transactions
The basic steps of performing a Return, Refund, and Voiding a retail transaction
One | Resort Tools
07m 14s
Printing and Reissuing Passes, Tickets and Media
Reprint tickets and passes, as well as Ticket/Pass Information which allows users to get detailed information about access products that have been sold and covers the basics of Hotlisting.
One | Resort Tools
08m 13s
Searching, Cancelling, Transaction Viewer
Searching for orders, saving and sending order confirmations, cancelling an order, printing deferred output, and removing order locks.
Order Processing
05m 36s
Manager Tools I
Payment Plan Tool, Authocharge Recovery, and Offline Operations
ONE | Resort Tools
03m 05s
Manager Tools II
Pooled Inventory, Voucher Lookup, Operator Lookup, and Gift Card Transactions and Balances
ONE | Resort Tools
04m 03s
IT Tools
Reset Sequence Numbers, Axess Card Tool, Erase Media, Flush Cache, and Assign RFID Media
ONE | Resort Tools

Sales Transaction

Frontline and management training for creating and managing sales and transactions in RTP.

Explore on Brainshark ic-launch
05m 00s
Basic Ticket and Pass Sales
Basic examples of product sales and how to deal with waivers.
Sales Transaction
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