RTP Academy Training Resources

You can view our trainings by topic or user role. This is a growing library, so bookmark this page to easily navigate our current trainings and check back for new ones! You’ll be redirected to log-into our Learning Management System.

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Frontline ic-launch

Organized list of trainings for frontline and their managers.

04m 54s
ONE | Resort - Navigation
Basic RTP navigation including logging on, the Go Menu, and navigating Sales Transaction within ONE Resort.
INTRODUCTION
06m 09s
Creating Customers
Creating customers in Customer Manager, creating a customer while selling a product, as well as attaching a customer directly to a transaction.
CUSTOMER MANAGER
04m 35s
Creating Relationships
Relationships between customers can be created in both Customer Manager and within a transaction.
Customer Manager
6m 00s
Customer Records and Navigating Common and Payment Profiles
Search for customers in Customer Manager, view and edit Common Profiles and Payment Profiles including Address, Phone, Comment, Email, Language, Relationship, and Payment.
Customer Manager
6m 00s
Access and Pass Media
Overview of Pre-Loaded Access Products, Pass Media and Access Profiles, and Hotlisting in Customer Manager.
Customer Manager
05m 00s
Intro to Client Close
Basics of the end of day process that front line employees would follow in RTP, called a client close
ONE | Resort Tools
05m 00s
Basic Ticket and Pass Sales
Basic examples of product sales and how to deal with waivers.
Sales Transaction
03m 59s
User Settings
Learn how to hide and show the QuickSell and QuickVoucher Toolbars, adjust the font size, customize colors and more.
ONE | Resort Tools
03m 40s
History Profiles
Customer Profile History, Transaction History, Voucher History, and the Order History Profile
Customer Manager
03m 31s
Special Profiles
Commonly used Special Profiles in Customer Manager including Alternate ID profile, Authentication Profile, Authorization Profile, Auto Search Profile, Club Profile, Child Registration Profile, etc.
Customer Manager
03m 58s
Merging Duplicate Profiles
The process of merging duplicate customers in customer manager. Please be extremely cautious when merging as merges cannot be undone once they are completed.
Customer Manager
04m 11s
Creating an Order
Steps to create and fulfill an order in Order Processing. Orders allow you to reserve products and services before the customer’s arrival date.
Order Processing
05m 06s
Return and Refund Transactions
The basic steps of performing a Return, Refund, and Voiding a retail transaction
One | Resort Tools
07m 14s
Printing and Reiussing Passes, Tickets and Media
Reprint tickets and passes, as well as Ticket/Pass Information which allows users to get detailed information about access products that have been sold and covers the basics of Hotlisting.
One | Resort Tools
08m 13s
Searching, Cancelling, Transaction Viewer
Searching for orders, saving and sending order confirmations, cancelling an order, printing deferred output, and removing order locks.
Order Processing

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Address
ACTIVE Network, LLC
5850 Granite Pkwy
Suite 1200
Plano, TX 75024