Get the most out of your solution with ACTIVE’s world-class services

From implementation to digital marketing services, our team of world-class service professionals are here to guide you to success.

At ACTIVE, we’re more than just your technology provider.

We want to be your partner in success. Let us help you manage your online registration and payments; our team helps you achieve your business goals and realize your vision to provide next generation service. Learn more about our best-in-class services!

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Digital Marketing Consulting Services

Your Digital Marketing Consultant will help you navigate both your software and the marketing landscape, providing practical, actionable ways that will get you closer to your goals and your customer base. ACTIVE Network has the tools and the team to expand your reach and engage your community. Contact us to get started with a Digital Marketing Consultant today.

Service available in:
Parks and Recreation, YMCA

  • Website:  Search engine optimization tips and tricks to drive conversions
  • Social media: Facebook, Twitter, lnstagram, Snapchat, and many more 
  • Registration launch: Creating fanfare and excitement for the big day
  • Email marketing: Branding, templates, and best practices 
  • Creating Urgency: Discounts, promotions, and more

80%

of consumers say they're more likely to try new things based on a suggestion from friends on social media

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Digital Marketing Agency Services

Minimize your investment risk with no up-front cost with our Digital Marketing Agency Services! Get more out of the data you have right now so you can see end-to-end registration performance with our extensive network to improve both reach and conversion. Leverage our audience reach, data expertise and marketing professionals to save you time, drive registrations and enhance your marketing ROI.

Service available in:
Camps, Classes, Education, Endurance, Universities

370% Return On
Ad Spend

“ACTIVE has a complete background in racing and they’re helping us speak that language to the people that we’re wanting to spread our message to.”

Brian Carney,
BONEFROG Challenge

Professional Services

Professional Services was designed to help users get the most out of their system experience. From super-user certifications to technology refreshers, our team helps ensure your staff has the knowledge and know-how to best support your community. 

Service available in:  Endurance, Parks and Recreation, YMCA, Camps, Education, Universities, Classes, Swim and TeamSports 

Professional Services Include:

  • Structured implementation methodology to ensure your go-live is on-time and on-budget
  • Consistent refresher training to improve user competency 
  • Holistic system optimization to drive operational efficiency
  • Comprehensive digital advertising services to reach and engage members

Professional Services Implementation:

From the moment you start your journey with ACTIVE, our team is dedicated to support you and help you achieve success. Using a proven implementation process, we work tirelessly to ensure your programs are getting the most from ACTIVE’s solutions. We know how intimidating and scary launching new software can be, and that’s why we make it a point to be with you every step of the way – providing the resources to ensure you and your staff are comfortable and confident.

Service available in:  Endurance, Parks and Recreation, YMCA, Camps, Education, Universities, Classes, Swim and TeamSports 

100%

go-live rate

93%

customer satisfaction

20+

years of experience

10+

years average tenure of management team

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Support

Support services are designed to help customers stay in the loop on the latest product updates. Our Technical Account Managers have a deep understanding of our products and help service as customer advocates for product enhancements. ACTIVE’s support team cares about the success of customers and works hard to continually improve the customer experience.

Technical support

  • Online help center for speed and efficiency
  • Alert notifications

Technical Account Managers

  • The foremost expert on your system
  • An advocate for your organization with intimate knowledge and understanding of your operations 

System health check

  • Review your team’s efforts within your software
  • Summary of overall program success

86%

reduction in call wait times since May 2018, 19,000+ questions answered via phone in 2018

Active.com

As an event organizer, you have  limited advertising options that reach your potential registrants in an affordable way. Luckily, ACTIVE Network delivers reach within budget and helps thousands of event organizers effectively market their events to people who are truly interested in participating in the type  of activities they offer.

ACTIVE has a proven track record of creating online communities that fill our customer’s programs and inventory. ACTIVE.com is the #1 website to find and book endurance related activities, ReserveAmerica.com is the #1 website to find and book campsites

ActiveKids.com

ActiveKids.com gives your organization a new way to promote your activities. This online marketplace gives organizers and parents a one-stop place to find over 120K activities, specific to kids. By using ACTIVE's solutions, your entire program inventory will post for free and will be searchable by ACTIVE’s audience of 71 million annual unique visitors, so you can maximize registrations and fill your programs.

Consumer Services

ACTIVE.com

As an event organizer, you have limited advertising options that reach your potential registrants in an affordable way. Luckily, ACTIVE Network delivers reach within budget and helps thousands of event organizers effectively market their events to people who are truly interested in participating in the type of activities they offer.

ACTIVE has a proven track record of creating online communities that fill our customer’s programs and inventory. ACTIVE.com is the #1 website to find and book endurance activities.

ACTIVEkids.com

ACTIVEkids.com gives your organization a new way to promote your activities. This online marketplace gives organizers and parents a one-stop place to find over 120K activities, specific to kids. By using ACTIVE's solutions, your entire program inventory will post for free and will be searchable by ACTIVE’s audience of 71 million annual unique visitors, so you can maximize registrations and fill your programs.

ACTIVE Advantage

Keep participants engaged with ACTIVE’s premium loyalty program. Qualifying registrations include the ability to enroll in ACTIVE Advantage, which is designed to encourage additional registrations and keep your participants active with exclusive deals, discounts, and services.

Service available in:
Endurance, Parks and Recreation, Camps, Education, Universities and Classes

Mobile Apps

With our wide array of consumer mobile apps, you’ll be able to engage with your members, participants, spectators and sponsors like never before. From mapping out your event to results tracking, our apps help you differentiate from the competition and provide an interactive experience that will build loyalty.

Ready to get started?

Get Started