ACTIVENet

You’re more than registration. Shouldn’t your software be too?

Complete means your whole operation working together. ACTIVENet connects programs, memberships, facilities, payments, outreach, and more—all powered by AI-enabled tools and automated workflows.
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Who we serve

Built for the real work of community operations

No two organizations operate the same. ACTIVENet helps parks & rec departments, YMCAs, and community recreation providers operate more efficiently, grow programs and participation, and spend less time managing systems and more time serving people.

Parks & recreation

Manage everything from youth sports and aquatics to facilities and seasonal activities while keeping registration, schedules, staff tools, and community experiences connected.

YMCAs

Create a connected experience for members, families, and staff—from fitness and drop-in programs to camps, classes, and child care.

Sports complexes & arenas

Keep tournaments, leagues, rentals, and facility schedules running smoothly, even during your busiest seasons.

Multi-site recreation organizations

Give teams across locations the visibility they need while maintaining a consistent experience for participants.

Community recreation & specialty schools

Support learning and enrichment with flexible tools for classes, workshops, lessons, camps, and specialty programs.

University & campus recreation

Manage student access, memberships, programs, facility reservations, and campus recreation operations.

Parks & recreation

Manage everything from youth sports and aquatics to facilities and seasonal activities while keeping registration, schedules, staff tools, and community experiences connected.

YMCAs

Create a connected experience for members, families, and staff—from fitness and drop-in programs to camps, classes, and child care.

Sports complexes & arenas

Keep tournaments, leagues, rentals, and facility schedules running smoothly, even during your busiest seasons.

Multi-site recreation organizations

Give teams across locations the visibility they need while maintaining a consistent experience for participants.

Community recreation & specialty schools

Support learning and enrichment with flexible tools for classes, workshops, lessons, camps, and specialty programs.

University & campus recreation

Manage student access, memberships, programs, facility reservations, and campus recreation operations.

Problem solved

Where things start to get complicated

Problem
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Registrations across programs

Solution
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Effortless registration

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Easy, mobile-first experience
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Simplify workflows
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Flexible, configurable rules & pricing
Problem
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Multiple facilities & resources

Solution
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Smarter facility management

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Drag & drop scheduling
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Prevent booking conflicts
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Unified calendars
Problem
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Teams spread across locations

Solution
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Connected operations

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Mobile staff tools
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Robust reporting & insights
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Scalable, multi-site management
Problem
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Memberships & payments to manage

Solution
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Built-in automation

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Branded mobile app
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Automated renewals & payments
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AI powered automation
Problem
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Keeping your community informed

Solution
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Better communication

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Built-in SMS and email
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Reach customers faster
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Drive more participation
See how ACTIVE simplifies operations
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AI

Smarter tools for the work that matters

Built-in AI helps teams save time, personalize outreach, surface insights, and get answers faster across everyday operations.
Put intelligence to work
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Generative AI content for emails & SMS outreach
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Membership attrition risk insights
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MCP to connect your own AI agent to ACTIVENet
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AI Assistant on staff interface (coming soon)
How it works

One connected workflow for your operations

The basics? Covered. Here’s what makes ACTIVENet stand out.

Feature

Description

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Activity registration

An easy, mobile-first way to participate, backed by flexible tools and automation built to handle the complexity behind every program.

online,mobile,self-serve tools, captivate app, connect app and activenet
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Online, mobile, and self-serve tools

waitlist management inside of activenet
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Automated waitlist management

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Digital waivers

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Flexible activity setup

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High volume registration management

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Facility & instructor assignments

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Membership & passes

Support the entire member experience, from sign-up and access to renewals and engagement, with one shared database and automation working behind the scenes.

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Flexible memberships & passes

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Member engagement mobile app

quick look at memberships at risk
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AI member attrition risk scoring

captivate app check in
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Membership access control

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Mobile sign-up, check-in & alerts with the Captivate app

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Automated payments and payment plans

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Failed payment retries

Facility management

Manage everything from one picnic shelter to hundreds of bookable spaces, with flexible rules, rates, schedules, permits, payments, and availability for every facility.

online reservations inside of active reserve
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Online reservations and requests

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Drag & drop scheduling

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Quick reserve feature for faster booking

interactive and intuitive availability maps
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Interactive, online availability maps

scheduling and visibility resource calendar
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Mobile-friendly scheduling and visibility

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Double-booking prevention

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Lighting & digital signage integrations

Streamlined calendars

Bring programs, facilities, activities, events, and internal schedules together so staff and customers always have a clearer view of what’s happening.

customer facing calendars that are easy to use
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Customer-facing online calendars

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Mobile-friendly design

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Register by calendar

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Day, week, or month views

Child care management

Support everything from summer day camps and complex licensed child care operations to on-site child watch and more.

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Mobile check-in & check-out with the Connect app

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E-signature capture

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Financial assistance management

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Third-party billing and subsidies

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Real-time participant information

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Integration with Health Record Systems

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Point of sale & payments

Sell anywhere recreation happens while transactions, inventory, customer records, payments, and financial reporting stay connected across your operation.

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Mobile POS app with Bluetooth reader

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Inventory management

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SOC 2 Type II audit / PCI DSS level

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Secure payment processing

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Revenue and transaction reporting

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Built-in point of sale module

Marketing & outreach

Turn the information already in ACTIVENet into more relevant outreach with built-in and AI-powered tools that make it easier to reach members and participants.

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Built-in SMS and email

ai generative content to help you do your job more efficiently
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AI generated content

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Email marketing & list building

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A/B testing & click-through analytics

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Push notifications

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Analytics and open rate views

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Email automation & scheduling

Reporting & insights

Turn connected activity, membership, facility, payment, and engagement data into actionable insights, from everyday operational reporting to advanced business intelligence.

robust reporting all done inside of active hub
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Real-time data visualization with ACTIVE Hub

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Member insights dashboards (coming soon)

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Scheduled reports and automated delivery

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Custom filters & adhoc reporting

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Performance monitoring

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YUSA reports

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Robust financial & business reports

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Comprehensive audit trails

Security, privacy & compliance

Support secure operations with infrastructure, payment processing, privacy practices, and compliance standards designed for organizations managing sensitive customer and financial information.

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PCI Level 1 payment security

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Independent security & privacy assessments

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WCAG 2.2 AA accessibility

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GDPR support

Comprehensive API services 

Keep data flowing, systems connected, and operations in sync with comprehensive API services and integrations. this

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Out-of-box integrations

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Bidirectional APIs

View all features in action
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Our differentiator

When you need a partner, not another vendor

Technology matters. So does everything behind it. With ACTIVENet, you get the people, expertise, and resources to help your team succeed long after implementation.
It's a great fit if you need:
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Dedicated account management & support
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Expert guidance for optimization
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In-person user groups
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Webinars & peer learning
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Free annual system health checks
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On-demand training & certifications
From implementation and everyday operations to what comes next, ACTIVENet gives your team ongoing support to build expertise, get more from your system, and keep evolving as your needs change.
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Watch now

Regional User Group overview video

Regional User Group overview video

Customer success

Top recreation organizations rely on ACTIVENet

Check out more customer stories
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"Our online registrations average before ACTIVENet was 40%, now we are seeing 70-80% of registrations online."
Strategic Advisor at Seattle Parks & Recreation
“We are here to serve the public, and we need to give them the best product we have. ACTIVE Network is our partner to help us achieve that.”
District Superintendent at City of Fort Worth
"It makes sense to choose a partner with the tools, experience and commitment to help us get there.”
Team Member at YMCA of Metropolitan Los Angeles
"Our staff have fully embraced it," said Turnbull. "They like having the information right at their hands."
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Manager of Culture and Recreation at the Town of LaSalle

Frequently asked questions

How do YMCAs manage memberships, programs, and registrations?

YMCAs and similar organizations typically use management platforms that combine:

  • Membership management
  • Program registration reporting
  • Billing and payments
  • Engagement tools

This allows them to manage both ongoing memberships and program-based participation within a single system.

What is recreation management software?

Recreation management software helps parks & recreation departments, YMCAs, and community recreation organizations manage programs, registrations, memberships, facilities, payments, communications, and reporting in one system. A complete recreation management platform can connect these day-to-day operations, making it easier for staff to manage participation and deliver consistent customer experiences.

What should I look for in recreation management software?

Look for recreation management software that supports more than online registration. A software system today should include program and activity registration, facility scheduling and reservations, membership management, payments, communications, reporting and analytics, mobile and self-service tools, integrations, and automation. It should also be flexible and scalable enough to support your organization as programs, locations, and community needs change.

What software do parks & recreation departments use to manage programs, registrations, and facilities?

Parks & recreation departments typically use recreation management software to manage activity registration, programs, facility schedules and reservations, permits, payments, customer accounts, communications, and reporting. ACTIVENet brings these capabilities together in one recreation management platform, helping departments manage connected operations across programs, facilities, and community services.

How can AI be used in recreation management software?

AI can help recreation teams complete routine work faster, communicate more effectively, and turn operational data into useful insights. ACTIVENet uses artificial intelligence through built-in AI, automation, and connected workflows to support tasks such as creating customer communications, automating processes, identifying trends and opportunities, finding information, and helping staff make more informed decisions.

What YMCA software includes membership, program registration, and facility management?

YMCA management software should connect membership management with the programs and services members use every day. ACTIVENet brings membership management, program registration, child care, facility management, payments, communications, reporting, and other YMCA operations together in one platform, helping teams manage both ongoing member relationships and program-based participation.

Resources

Best practices for modern recreation management

Looking for new ways to increase participation, improve community experiences, or make day-to-day operations easier? Explore resources built for recreation professionals.
Visit the resource center
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2 min read

How to Fix the Top 3 Registration Bottlenecks

Read the blog
Free download

The Fundamentals to Boost Participation

Get the guide

Ready to simplify recreation management?

Give your team the tools to streamline operations, improve community experiences, and confidently support growth—all from a platform built for modern recreation organizations.
Request a demo
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