Active Network, LLC (“ACTIVE,” “us”, “we” or “our”) values your privacy, and is committed to protecting your personal information. ACTIVE provides activity and participant management solutions (our “Services”) that enable nonprofits, universities, state and local agencies, and other organizations (our “Customers”) to manage the events, camps, and classes, or other programs they offer to individuals (“End Users”).
In this Privacy Notice (“Notice”), we describe how we collect, use, and share personal information about our Customers and End Users through the Services, websites, email, forums, blogs, (collective the “Sites”), and mobile applications (“Apps”) where this Notice is posted. We may provide additional privacy notices as necessary that apply to your use of certain products. This Notice applies to the Services as provided by ACTIVE on its own behalf or in combination with one of its parents, affiliates, or subsidiaries on our U.S. and Canadian Sites and Apps.
In this Notice, we provide information about:
PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
HOW WE SHARE PERSONAL INFORMATION
TRANSFERRING PERSONAL INFORMATION GLOBALLY
HOW WE PROTECT AND DISPOSE OF PERSONAL INFORMATION
COOKIES AND OTHER TRACKING TECHNOLOGIES
CHILDREN UNDER 18
YOUR LEGAL RIGHTS
OTHER INFORMATION
HOW TO CONTACT US
Please be aware that not all of the information in this Notice will be directly applicable to our handling of your personal information. For ACTIVE Customers, there may be additional terms that govern your use of an ACTIVE Service that are provided in the agreement you have with ACTIVE. This Notice provides an overview of the possible circumstances in which we interact with your personal information. If you have any questions about our processing of your personal information, please contact us at privacy@activenetwork.com.
PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
ACTIVE enables the collection of two different categories of personal information when Customers and End Users interact with ACTIVE:
ACTIVE interacts with these categories of personal information differently because while we have a direct relationship with our Customers and therefore may determine why and how to handle Customer Information, our relationship with End Users is indirect and based on our relationship with our Customer. We only handle End User Information in accordance with our Customer’s instructions. If you are an End User who has a relationship with one of our Customers and has a question about how your personal information is collected, used, or shared, or would like to exercise any rights you may have with respect to your personal information, please contact the Customer directly.
We will only collect, use, and share personal information where we are satisfied that we have an appropriate legal basis to do so. Subject to consent if required by law, we may collect the following categories and types of Customer Information as relevant to the Services with which you, a Customer, engaging:
ACTIVE may also collect the following categories of End User Information on behalf of and as directed by our Customers:
How we use your personal information. We use your personal information to provide the Services. In providing the Services, we may use your personal information for the following business purposes:
Sources of personal information. We collect personal information from the following sources:
Data anonymization and aggregation. Subject to your consent if required by law, we may anonymize or aggregate your personal information in such a way as to ensure that you are not identified or identifiable from it, in order to use the anonymized or aggregated data. For example, we may use anonymized or aggregated data for statistical analysis including to analyze trends, for product development, and for risk assessments and cost analysis. We may share anonymized or aggregated data with our parents, subsidiaries, affiliates or with other third parties.
This Notice does not restrict ACTIVE’s use or sharing of any non-personal, summarized, derived, anonymized or aggregated information.
HOW WE SHARE PERSONAL INFORMATION
For each category of personal information we collect, we share such information in the manner and for the purposes described below:
On Customer facing Sites only, we may share with advertising or social media networks for personalized marketing purposes (See “Cookies” for additional information”).
We do not sell your personal information to third parties for monetary compensation and we do not share your personal information with third parties for cross-context behavioral advertising.
ACTIVE may also disclose personal information about you if it believes such disclosure is necessary to comply with laws or respond to lawful requests and legal process or to protect or defend the rights, safety or property of ACTIVE, users of the Services or any person including to enforce our agreements, policies and terms of use.
In addition, subject to applicable legal requirements, we may share personal information in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business assets to another company.
TRANSFERRING PERSONAL INFORMATION GLOBALLY
We operate on a global basis. This means that your personal information may be transferred to and stored in the United States or in another country outside of the country in which you reside, which may be subject to different standards of data protection than your country of residence.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, are carefully managed to protect your privacy rights and interests and limited to countries which are recognized as providing an adequate level of legal protection or where alternative adequate arrangements are in place to protect your privacy rights.
HOW WE PROTECT AND DISPOSE OF PERSONAL INFORMATION
We take seriously our responsibility to protect the security and privacy of your personal information. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Any suspected attempt to breach our policies and procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. Suspected computer mischief may be reported to the appropriate authorities.
Please remember that communications over the internet such as emails are not secure. We seek to keep secure all confidential information and personal information submitted to us in accordance with our obligations under applicable laws and regulations. However, like all website operators, we cannot guarantee the security of any data transmitted through the internet.
We retain the data we collect for different periods of time depending on what it is and how we use it. In some contexts, we will provide additional information about retention as you use the Services. When we collect your personal information, we will retain it only for as long as is necessary to complete the legitimate business or legal purposes for which we collected it. In many cases, the retention time period will correspond to the time period for which you have an account or other type of business relationship with us plus a defined period after that relationship ends which will be defined by our regulatory requirements.
COOKIES AND OTHER TRACKING TECHNOLOGIES
A “cookie” is a text file that is stored to your browser when you visit a website. Unique device identifiers like IP address or UDID recognize a visitor’s computer or other device used to access the internet. Unique device identifiers are used alone and in conjunction with cookies and other tracking technologies for the purpose of
The cookies that we may use on the Sites fall into the following categories:
How to Delete or Block Cookies
On some Sites, when technically feasible, we will enable tools to help you make choices about cookies. You may also delete or block cookies at any time by changing your browser settings. You can click “Help” in the toolbar of your browser for instruction or review the cookie management guide produced by the Interactive Advertising Bureau available at www.allaboutcookies.org. If you delete or block cookies, some features of the Sites may not function properly.
External Links
ACTIVE may include links to other websites that are not under ACTIVE’s control. We do not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered on those websites.
We encourage our Customers and End Users to be aware when they leave our Sites and to read the privacy notices of each website that collects personal information. This Notice applies solely to personal information collected by us. You should read any other applicable privacy and cookies notices carefully before accessing and using other websites.
CHILDREN UNDER 18
Our Sites and Apps are not intended for use by children. We do not solicit or knowingly accept any personal information from persons under the age of 18 and we do not sell or share personal information of consumers under age 18. Please do not use the Sites or Apps if you are under the age of 18.
YOUR LEGAL RIGHTS
If you are an End User who uses ACTIVE for the purpose of registering with our Customers and have questions about legal rights you may have with respect to your personal information collected by our Customer, please consult the Customer with which you have registered.
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, some of our Customers may have certain rights in relation to their personal information. These rights may include:
OTHER INFORMATION
Changes and Updates. We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Notice, in whole or in part, at any time. When we amend this Notice, we will revise the “last updated” date located at the top of the document. We will also take reasonable steps to ensure you are made aware of any material updates including providing you direct communication about such changes or providing a notification through the Services, as appropriate. If you provide personal information to us or access or use the Services after this Notice has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Notice will be available on the Sites and Apps and will supersede all previous versions of this Notice.
Choice of Law. Except where prohibited by law, this Notice, including all revisions and amendments thereto, is governed by the laws of the United States, State of Georgia, without regard to its conflict or choice of law principles which would require application of the laws of another jurisdiction.
CONTACT US
If you are an End User who has a relationship with one of our Customers and have a question about how your personal information is collected, used, or shared, or would like to exercise any rights you may have with respect to your personal information, please contact the Customer directly.
For other questions about this Notice, or if you are a Customer and want to exercise your rights as described in this Notice, you may contact ACTIVE as follows:
Email: privacy@activenetwork.com
Active Network, LLC
Attn: ACTIVE Privacy
5850 Granite Pkwy
Suite 1200
Plano, TX 75024
Phone: 469-291-0300
Toll Free: 888-543-7223
If you designate an authorized agent to make a rights request on your behalf, we request that you notify us of such designation by contacting us using the methods listed above.
